Understanding Airbnb's Service Animal Policy A Comprehensive Guide for Hosts and Guests


Are you planning to book an Airbnb with your service animal? This article will help you understand Airbnb’s service animal policy and answer all questions. We’ll discuss the definition of a service animal, the responsibilities of both hosts and guests and how to handle disputes.

What is a Service Animal?

Before diving into Airbnb’s service animal policy, it’s essential to understand the definition of a service animal. According to the Americans with Disabilities Act (ADA), a service animal is a dog that has been individually trained to do work or perform tasks for the benefit of an individual with a disability.

These tasks may include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, and more.

In some cases, miniature horses may also be considered service animals under specific ADA guidelines. However, emotional support, therapy, and companion animals are not considered service animals.

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Airbnb’s Service Animal Policy: An Overview

Airbnb’s service animal policy is designed to comply with the ADA and ensure that people with disabilities have equal access to accommodations. Here’s a summary of the policy:

Hosts are required to accept service animals, regardless of whether they allow pets in their listings.

Hosts cannot charge extra fees or impose different terms and conditions for guests with service animals.

Hosts should provide reasonable accommodations for service animals, including sufficient space and access to necessary facilities.

Guests are responsible for their service animals’ behaviour and must ensure they do not threaten others or cause significant property damage.

Guests should communicate with their hosts about their service animal before booking to ensure a smooth and hassle-free stay.

Hosts’ Responsibilities

As a host, it’s crucial to understand your responsibilities when it comes to accommodating guests with service animals. Here are some essential points to keep in mind:

  1. Acceptance of service animals: You must accept service animals in your Airbnb, regardless of whether you allow pets. This is a legal obligation under the ADA.
  2. No extra fees: You cannot charge additional fees or impose different terms and conditions for guests with service animals, as this would be considered discrimination.
  3. Reasonable accommodations: You should provide reasonable accommodations for the service animal, such as adequate space and access to necessary facilities.
  4. Respect guests’ privacy: While being curious is natural, you should avoid asking invasive questions about a guest’s disability. You may ask if the animal is required due to a disability and what tasks the animal has been trained to perform.


Understanding Airbnb's Service Animal Policy: A Comprehensive Guide for Hosts and Guests

Guests’ Responsibilities

If you’re a guest planning to stay at an Airbnb with your service animal, it’s essential to be aware of your responsibilities:

  1. Communication: Inform your host about your service animal before booking to ensure they can provide the necessary accommodations.
  2. Documentation: Although hosts cannot require documentation as proof that an animal is a service animal, it’s a good idea to have any relevant paperwork handy in case of disputes.
  3. Control and behaviour: You are responsible for your service animal’s behaviour and must ensure it does not threaten others or cause significant property damage.
  4. Cleanliness: As with any guest, keeping your Airbnb space clean and tidy is essential, including properly disposing of your service animal’s waste.
  5. Supervision: Always keep your service animal under control and supervised while staying at an Airbnb. If you need to leave your service animal alone in the rental, inform your host and make appropriate arrangements to ensure the animal’s safety and comfort.


Understanding Airbnb's Service Animal Polic

Handling Disputes and Issues

Despite the best intentions, disputes and issues may arise between hosts and guests regarding service animals. Here are some tips on how to handle such situations:

  1. Communication: Open and respectful communication is essential. If you’re a guest and feel discriminated against, calmly explain your rights under the ADA and Airbnb’s service animal policy. If you’re a host and have concerns about a service animal’s behaviour or the guest’s responsibility, respectfully discuss your concerns with the guest.
  2. Documentation: Documentation related to the service animal (such as training certificates or identification cards) can help resolve disputes, although it’s not required by law.
  3. Contact Airbnb: If a dispute cannot be resolved between the host and guest, contact Airbnb’s support team for assistance. They can help mediate the situation and ensure that both parties are treated fairly.
  4. Report discrimination: If you believe you have experienced discrimination due to your service animal, you can file a complaint with the U.S. Department of Justice or your local fair housing agency.


Airbnb’s service animal policy aims to provide equal access to accommodations for guests with disabilities while respecting hosts’ rights and concerns.

By understanding and following this policy, hosts and guests can work together to create an inclusive, comfortable, and enjoyable experience for all parties involved.

Remember, communication is key – discussing your needs and expectations as a host or guest can help prevent misunderstandings and ensure a smooth and hassle-free stay.

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