How to Identify Problem Guests Before They Book

1.2 An Incomplete Profile

On the flip side, an incomplete profile raises concerns. Here’s what to watch out for:

• Incomplete Photo (1): Blurry, non-recognizable, or missing.
• Incomplete Name (2): A single letter or incomplete name.
• Lack of Location (3): Default location (e.g., “US”).
• Minimal Verification (5): Only basic email and phone verification.
• Short Description (6): Less than 50 words or no description.
• Limited or No Reviews (7): Especially from other hosts.

Example: A guest profile with only a letter for a name, no photo, and minimal verification raises red flags. Such profiles warrant caution.

Section 2: Ranking Profile Sections by Importance

2.1 Reviews (7)

• Reviews are your most critical resource.
• Positive reviews from both hosts and guests are a strong indicator of a reliable guest.

2.2 Hosting Experience (12)

• Guests who are also hosts understand the hosting perspective.
• Positive reviews as a host add to their credibility.

2.3 Account Age (4)

• Older accounts suggest a more established presence on Airbnb.
• New accounts may warrant closer scrutiny.

2.4 Verification (5)

• Basic verification (email and phone) is the minimum.
• Additional verifications indicate a more committed guest.

2.5 Verified ID (9)

• While valuable, verified ID is not the top priority.
• Combine it with a complete profile for greater confidence.

2.6 Description (6)

• A well-written description can provide insights into the guest’s personality.
• Longer descriptions are generally more reassuring.

2.7 Profile Photo (1)

• A clear photo is important, but it’s not foolproof.
• Consider other factors in conjunction with the photo.

2.8 About Me (10)

• Completing optional sections suggests a more dedicated guest.
• Incomplete sections may not be a deal-breaker if the rest of the profile is strong.

2.9 References (8)

• References offer glimpses into a guest’s personality and character.
• Positive references contribute positively to the guest’s profile.

2.10 Location (3)

• The location field should be scrutinized, especially in competitive Airbnb markets.
• An unedited default location may indicate a lack of effort.

2.11 Name (2)

• While not the most crucial factor, an odd or incomplete name can raise concerns.
• Verify other aspects of the profile for clarity.

2.12 Wish List (11)

• A guest with a wish list has explored Airbnb’s features.
• While positive, the absence of a wish list is not a red flag.

2.13 Guidebook (13)

• A guest’s involvement in creating Airbnb guidebooks indicates a higher level of engagement.
• However, its absence is not necessarily problematic.