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Category: Guest Communication
By: Brittany Simmons
Reply by Rachel Patel:
You're not as helpless with Instant Book as you think. Start with three settings: require verified government ID, require at least one positive review (or host recommendation), and make sure guests agree to house rules before booking. Just those three things filter out most of the sketchy bookings. After someone books, here's what raises my hackles: Same-night booking, no profile, no communication beforehand — red flag. Local guest with no stated reason for booking — also red flag (why does someone in your city need an Airbnb?). "How many people can we have over?" when the booking says 2 guests — huge red flag. Wanting to pay off-platform or saying "my friend will actually be staying" — nope. Things that are yellow flags but not necessarily deal-breakers: no reviews but verified ID (might just be new to Airbnb), booking for a weekend one-nighter, vague trip purposes. I auto-send a message after every booking: something like "Hey! Looking forward to hosting you. Is this trip for fun, work, or a special occasion? We love leaving a congratulations card for celebrations! Also, how many guests total so we can prep the space?" It feels like hospitality but it's actually screening. The special occasion angle is key — nobody gets defensive about that question. If their answers feel off, remember you can cancel Instant Book within 24 hours penalty-free, up to 3 times a year. Or just restate your rules firmly — problematic guests often self-cancel once they realize you're actually paying attention. Build clear house rules at https://strspecialist.com/tools/house-manual-generator to set expectations upfront.
Reply by Priya Nair:
Guest screening tools beyond Airbnb: **Autohost** ($5-8/booking) — automated guest screening that checks: - Social media profiles - Criminal background (in markets where legal) - ID verification - Risk scoring based on booking patterns - Auto-approves low-risk, flags high-risk **Superhog** ($3-5/booking) — guest verification + damage protection: - ID verification - Deposit collection - Damage guarantee up to $5M **Safely** (https://safely.com) — per-booking guest screening + property protection I use Autohost across all 6 properties. In one year: - Flagged 23 bookings as high-risk - I canceled 8 of those (contacted guest first, they confirmed party intent or gave other concerning responses) - Of the 15 I allowed through after conversation, 2 had minor issues - Zero major incidents Before Autohost: 4-5 major issues per year across 6 properties. After: zero. The $5/booking fee pays for itself in avoided damage. The key insight: screening isn't about being paranoid or discriminatory. It's about having a PROCESS. When you have a system, decisions are consistent and fair.