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Category: Operations & Cleaning
By: Tyler Jackson
Reply by Daniel Kowalski:
Losing a great cleaner is one of the most stressful things in STR hosting. Here's how to find your next one: **Where to look:** 1. **Turno marketplace** (https://turno.com) — specifically built for STR cleaning. You post your property and cleaners in your area apply. They understand turnovers, checkouts, and the urgency of same-day cleans. 2. **Local STR host Facebook groups** — ask for referrals. Best cleaners come from word-of-mouth. 3. **Nextdoor** — post in your neighborhood. Many independent cleaners check it regularly. 4. **Thumbtack/TaskRabbit** — good for finding candidates, but vet carefully. 5. **Your current cleaner's network** — ask if she knows someone who can take over. Cleaners know cleaners. **What to pay (2024 rates in most US markets):** - $100-150 per turnover for a 2BR - $120-180 for a 3BR - $150-250 for a 4BR+ - Add 20-30% for same-day/rush turnovers - Holiday surcharge: $25-50 extra **How to retain once you find someone:** - Pay above market rate (even $10/clean adds up to appreciation) - Pay same day via Zelle (cleaners talk — fast payment gets you priority) - Give holiday bonuses ($100-200) - Be flexible with scheduling when possible - ALWAYS have a backup cleaner (never rely on one person)
Reply by Emily Chen:
My #1 tip: always have TWO reliable cleaners. I pay my backup cleaner for 1-2 turnovers per month even when my primary can handle everything. This keeps them engaged, trained on my property, and available when my primary is sick/unavailable. Losing a cleaner with no backup means you're doing the turnover yourself at 3pm on a Saturday. Ask me how I know. 😅