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Category: Operations & Cleaning
By: Olivia Laurent
Reply by Ingrid Svensson:
Same-day turnovers are an art form. I've got the 3BR/2BA routine down to about 2.5-3 hours now and the key is doing things in the right order. Laundry starts FIRST the second you walk in. Strip every bed and get sheets in the washer immediately — that's your longest cycle and everything else works around it. Kitchen next: load and start the dishwasher (second longest cycle), wipe all surfaces and appliances, restock coffee and soap, take out trash, sweep and mop. About 30 minutes. Bathrooms take about 20 minutes each. Spray the shower with cleaner first and let it sit while you do the toilet, sink, and mirror. Then come back and scrub/rinse the shower. Restock TP, soap, shampoo, fresh bath mat, mop the floor. By now your sheets should be in the dryer and towels can go in the washer. Dust and vacuum bedrooms — check under beds for guest stuff. When sheets come out, make the beds. Living areas are quick: straighten furniture, dust surfaces, vacuum, wipe light switches and door handles. Then final touches: towels from dryer to bathrooms, unload the dishwasher, set the thermostat, put out the welcome stuff, do a walkthrough of every room, take your documentation photos, set the smart lock code. Biggest time-saver: don't wait for laundry at all. Keep 3 sets of linens per bed. Swap in the clean backup set during turnover, take the dirty ones home to wash later. This alone cut my turnover from 3.5 hours to 2 hours. Two-person team for 3BR+ is also a huge help — you can parallel the kitchen and bathrooms. Things to NEVER skip no matter how rushed you are: fresh sheets (always), full bathroom clean, kitchen surface sanitization, trash emptied completely, and check for hair everywhere. Hair on pillows or in drains is the #1 cleanliness complaint. Turno (https://turno.com) auto-schedules your cleaner when guests check out — life saver for same-day coordination.
Reply by Anika Sharma:
The backup linen strategy is a game-changer and I want to emphasize it: Instead of washing-drying-making beds during the turnover, I keep 3 complete linen sets per bed: - Set A: on the bed (current guest) - Set B: in the closet (ready to deploy for next guest) - Set C: at my home/laundry facility (being washed from previous turnover) Turnover process: strip bed → put Set B on immediately → take dirty Set A home for washing → Set A becomes Set C for next rotation. This eliminates the 90-minute washer + dryer cycle from the turnover window entirely. My 3BR same-day turnovers dropped from 3.5 hours to 2 hours. The upfront investment in extra linens ($200-300) pays for itself the first month in reduced cleaner time (I pay by the turnover, not by the hour — shorter clean = same quality at same price + buffer time for issues).