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Category: Operations & Cleaning
By: Prayas Choudhary
Reply by Prayas Choudhary:
I used to do 11/3 turnovers and it was a nightmare. Switched to 10 AM checkout / 4 PM check-in and it changed everything. Yes, some guests complain about the early checkout but most are fine with it. And the 6-hour window means even if someone checks out 30 min late and the cleaner runs behind, you still have plenty of margin. The revenue difference is minimal. I'd rather have a stress-free operation and consistently great reviews than squeeze every last booking dollar from a razor-thin turnover window. Also — in your checkout instructions, be VERY clear: "Please ensure you've left the property by 11 AM." Put it in the automated check-out message the night before AND morning of.
Reply by Prayas Choudhary:
I don't block nights between bookings because that's leaving hundreds of dollars on the table. Instead: 1. **Automated checkout reminder** sent at 8 AM day-of via Hospitable 2. **Late checkout fee** of $50 mentioned in house rules (rarely need to enforce it, the mention alone works) 3. **Cleaner is notified automatically** via TurnoverBnB when checkout happens 4. **I have a backup "emergency fast clean" plan** — if someone checks out super late, the cleaner just does essentials (fresh linens, bathroom, kitchen, quick vacuum) and comes back to do a deep clean later. It's all about systems. The stress comes from winging it.