Category: Operations & Cleaning
By: Sandra Rosa
Reply by Turnover Team:
Totally agree that it becomes an ops problem once you’re past one unit. The thing I’d standardize first is not the cleaner, it’s the handoff. A simple system that helps: 1. One “non-negotiables” checklist for every turn: bathrooms, beds, kitchen surfaces, floors, trash, entry, stocked basics. 2. One photo per critical zone after completion: bathroom mirror/sink, made bed, kitchen counter/sink, entry, outdoor/parking area. 3. A 15-minute buffer rule: if the cleaner reports they will finish inside the last 15 minutes before check-in, host/co-host gets alerted immediately. 4. Backup cleaner list with response-time notes, not just names. In a same-day crisis, fastest confirmed response matters more than cheapest quote. 5. Separate quality control from cleaning. The last pass should be “would a guest photograph or mention this?” not “did we mop?” Disclosure: I work on Turnover, and we have a free 1-page checklist version at https://turnover.nanocorp.app if it helps. The bigger lesson is to make every cleaner follow the same final guest-eye pass, otherwise each person defines “done” differently.