Return Policy

Overview

We want you to be happy with your purchase. If something has gone wrong — the item arrived damaged, is defective, or is not what you ordered — we will work with you to make it right.

Because our physical products are shipped from international suppliers, traditional returns (sending an item back) are not always practical. In most cases, we resolve issues through a replacement or refund rather than a physical return.

When You Can Request a Return or Resolution

You may contact us for a resolution if:

• The item arrived damaged or broken
• The item is significantly different from what was described or pictured
• You received the wrong item
• The item has not arrived within 45 business days of dispatch

Please contact us within 14 days of receiving the item (or within 14 days of the 45-day delivery window expiring, for non-delivery claims).

What We Need From You

To process your claim, please provide:

• Your order number
• A brief description of the issue
• Photos of the item (for damaged, defective, or wrong-item claims)

We may share these details with the supplier to verify the claim.

How We Resolve Issues

Depending on the situation, we will offer one of the following:

• Replacement: We arrange a new item to be shipped at no extra cost.
• Partial refund: For minor defects where the item is still usable.
• Full refund: For items that cannot be replaced or are fundamentally not as described.

We aim to respond to all return requests within 3 business days and resolve them within 7 business days.

Items Not Eligible for Return

• Digital products — These are non-refundable beyond our 1-day satisfaction guarantee. See our Refund Policy for details.
• Items damaged through misuse — Normal wear and tear or damage caused after delivery is not covered.
• Change of mind — We are unable to accept returns simply because you have changed your mind, as items are shipped internationally and cannot be cost-effectively returned.

Physical Returns

In rare cases, we may ask you to return an item. If so, we will provide the return address and cover reasonable return postage costs. Do not send items back without contacting us first — we cannot guarantee a refund for unsolicited returns.

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