Shipping Policy

How We Fulfil Orders

STR Specialist is a curated supply shop for short-term rental hosts. We sell two types of products:

• Digital products — delivered instantly by email after purchase. No physical shipping required.
• Physical products (STR Supplies) — sourced from carefully selected international suppliers and shipped directly to your door.

Physical products are fulfilled through a dropshipping model. This means the item is dispatched by our supplier on your behalf once your order has been confirmed and processed. We do not hold stock centrally.

Supported Countries

We currently ship physical products to the following countries:

• United States
• United Kingdom
• Canada
• Australia

If your country is not listed, you will see a message at checkout. We are working to expand shipping availability over time.

Delivery Timescales

Typical delivery timescales after order processing:

• United States: 10–25 business days
• United Kingdom: 12–30 business days
• Canada: 12–30 business days
• Australia: 15–35 business days

Order processing typically takes 1–5 business days before dispatch. These are estimates, not guarantees — actual delivery times may vary depending on customs clearance, local postal services, and holidays.

Order Tracking

Once your item has been dispatched, you will receive a tracking number. You can view your tracking information in your account under order history.

Tracking updates may take 3–7 days to appear after dispatch, as the parcel moves through international logistics. This is normal and does not mean the item is lost.

Shipping Costs

Shipping costs are included in the product price for most items. Where additional shipping charges apply, these will be shown clearly at checkout before payment.

Customs and Import Duties

As items are shipped internationally, they may be subject to customs duties, import taxes, or fees imposed by your country. These charges are the responsibility of the customer and are not included in our product prices or shipping costs.

We recommend checking with your local customs authority if you are unsure about potential charges.

Missing or Late Deliveries

If your order has not arrived within 45 business days of dispatch, please contact us. We will investigate with the supplier and, where appropriate, issue a replacement or refund. See our Refund Policy for further details.

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