5 Common Airbnb Complaints You Should Solve Before The Guests Make Them
When running an Airbnb, dealing with guests can often take up the lion’s share of your time and energy, especially if they’re not happy with the place. Any host understands that sometimes these complaints aren’t the most fair or reasonable, but they can still affect your business and, in some cases, your guests might have a point. So, here, we’re going to look at five you can solve ahead of time to prevent the fuss in the first place.
Make Cleanliness A Priority Perhaps the most common and impactful complaint of all is poor standards of cleanliness in the property. Even minor oversights, like dust on surfaces or stains on linens, can end up showing up in poor reviews. Make sure that every part of the property is thoroughly cleaned before each guest arrives, even if you have to hire a team of professional cleaners to help maintain your standards.
Be Proactive Wth Pests Some pests can be very pervasive, depending on where you are. When you’re not living in a property, it can be hard to catch the signs of them, but if guests encounter them, it can thoroughly ruin a stay and make your place seem unhygienic and uncared for in reviews. Working with a building and pest inspection team can help you stay on top of it as part of your routine. Making seasonal checks for pests and other lingering property problems can make sure that you’re not missing those signs.
Keep Your Listings Accurate And Up To Date Guests want their accommodation to match the listing descriptions and photos. Even if you’ve realistically made updates and upgrades to the place, if your photos and details are inaccurate or outdated, you can expect to be accused of false advertising, which can cause major headaches. If something has changed, update your listing properly and double-check to make sure that your listings are transparent and provide realistic expectations for guests.
Clearly Communicate Rules IN Advance Unexpected rules can be hugely frustrating, especially if they’re only discovered after the guests have arrived. Avoid this by outlining all house rules in your listing and clarifying them in communications before your guests arrive. If you have any policies on noise, check-in times, or restrictions on pets and parties, be sure to be upfront with them. You don’t want guests that don’t suit your needs, so there’s no point holding back.
Address Safety Concerns Thoroughly Safety is the utmost concern for any guest, at the root of it all. If they don’t feel secure and confident, then they will voice that. As such, follow a safety and security checklist to make sure that all locks and entry points function properly, that alarms and fire safety equipment are in place, and that the home feels safer, such as by installing exterior CCTV or lighting.
Some problem guests might find reasons to complain no matter what you do. However, with the recommendations above, you can make sure that you’re at least not handing them the ammo for their review.