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Neutral tone helps resolution; collect guest account early.
Template — 6 tone variations
Hi {guest_first_name}, We noticed {incident} after checkout. Could you share any details from your stay so we can understand what happened? We’ll document with photos and align on fair next steps together. Thanks! {host_first_name}
Hi {guest_first_name}! Thanks so much for your message— We noticed {incident} after checkout. Could you share any details from your stay so we can understand what happened? We’ll document with photos and align on fair next steps together. We appreciate you—thanks again! {host_first_name}
Hello {guest_first_name}, We noticed {incident} after checkout. Could you share any details from your stay so we can understand what happened? We’ll document with photos and align on fair next steps together. Thank you, {host_first_name}
Hello {guest_first_name}, appreciate you reaching out. We noticed {incident} after checkout. Could you share any details from your stay so we can understand what happened? We’ll document with photos and align on fair next steps together. Thanks for your understanding, {host_first_name}
Hello {guest_first_name}, We noticed {incident} after checkout. Could you share any details from your stay so we can understand what happened? We’ll document with photos and align on fair next steps together. Thank you for complying, {host_first_name}
Hello {guest_first_name}, thanks for your attention on this. We noticed {incident} after checkout. Could you share any details from your stay so we can understand what happened? We’ll document with photos and align on fair next steps together. Thanks in advance for cooperating, {host_first_name}
Interactive copy tool
Choose tone & style
guest_first_nameincidentConcise marketing highlight you can send to warm leads comparing options.
Hi {guest_first_name}, Here’s a quick tour of what makes {property_name} special—thoughtfully set up so you can settle in fast and enjoy more of your trip: • {…
Keeps it benefit-led without price war; works for returning guests and inquiries.
Hi {guest_first_name}, If you prefer booking direct, you’ll get a few nice perks without changing a thing about your stay: • {perk1} • {perk2} • {perk3} Here’…
Clear offer framing; host can set real code/dates or remove line if not needed.
Hi {guest_first_name}, {season_name} is an ideal time to stay with lighter crowds and the best local experiences: • {season_hook1} • {season_hook2} Use code {…
Pairs well with a custom Google Map link; builds confidence and FOMO.
Hi {guest_first_name}, A few easy planning ideas near {property_name} to make the most of your time: • {nearby_activity1} • {nearby_activity2} • {nearby_activi…
How to use
Craft professional, personalised replies to Airbnb guest reviews — positive or negative.
AI-powered audit that scores your listing and gives actionable optimisation tips.
Forecast monthly and annual profit after expenses, fees, and vacancy — before you commit.