The Ultimate Airbnb Message Library
122+ professionally-written, guest-vetted message templates to automate your guest communication and win more 5-star reviews.
Works seamlessly with
Check-in Instructions
Sent 3 days before arrival
Mid-Stay Check-in
Ensure guest satisfaction
Review Request
Boost your 5-star rating
Instant access. No credit card required.
Browse by Category
Guest Communication
Free Airbnb welcome messages, inquiry replies, mid-stay check-ins, stay extension offers, and thank-you messages. Professionally written for every guest interaction.
16 templates →
Pre-Arrival & Booking
Copy-ready Airbnb booking confirmation messages, ETA requests, early check-in responses, service animal policy, parking permits, and pre-arrival coordination templates.
30 templates →
During Stay Issues
Airbnb in-stay message templates: quiet hours reminders, appliance troubleshooting, pest reports, entry notices, mid-stay cleaning, linen refresh, and AirCover claim coordination.
21 templates →
Emergency Response
Ready-to-send Airbnb emergency message templates for power outages, water leaks, internet outages, towing warnings, neighbor complaint escalations, and urgent guest situations.
13 templates →
Review Management
Airbnb review message templates: post-checkout review requests, review nudges, public reply templates for cleanliness, WiFi, noise, and check-in complaints, plus guest review templates.
18 templates →
Pricing & Negotiation
Airbnb pricing message templates: decline discount requests professionally, quote business rates, offer long-stay discounts with conditions, and handle pricing inquiries with confidence.
6 templates →
Check-in & Check-out
Airbnb check-in and check-out message templates: access codes, lockout recovery, late checkout requests, checkout step reminders, lost and found, and arrival instruction messages.
12 templates →
Property Marketing
Airbnb property marketing message templates: compelling listing description snippets, seasonal promotions, direct booking offers, local highlights, and social media captions.
6 templates →
Most Popular Templates
No-smoking violation
Address a smoking violation and next steps.
Hello {guest_first_name}, we detected smoke inside (house is non-smoking). Please air out by opening windows and discontinue indoor smoking. Additional ozone/ex…
Arrival nudge (no-show ETA)
Follow up when a guest misses their stated arrival time.
Hi {guest_first_name}, just checking in—are you still arriving this evening? If plans changed, a quick heads-up helps us support you and secure the property. Th…
Water leak — immediate steps
Coordinate an urgent response to a water leak.
Hello {guest_first_name}. Please turn off the nearest water shutoff (usually under the sink or at {main_valve_location}). Place a towel under the leak and avoid…
EV charger instructions
Share EV charging availability and options.
Hello {guest_first_name}, on-site charger available; please bring your own cable. Park nose-in and don’t block walkways. If you need an access code or RFID, let…
Smoke/steam alarm (from cooking)
Smoke steam alarm
Hello {guest_first_name}, if a cooking alarm sounds, open a window/door briefly and use the fan. The alarm will stop once air clears. If it continues, message u…
Water/plumbing issue acknowledgment
Water plumbing issue acknowledgment
Hi {guest_first_name}, Thanks for reporting the water issue. We’ve contacted maintenance and will update you with an arrival time. Please avoid using taps in t…
Frequently Asked Questions
- Are these Airbnb message templates free to use?
- Yes, all 100+ Airbnb message templates in this library are completely free. No sign-up or account is required — just browse, copy a template, personalise it, and send.
- What types of Airbnb messages are included?
- The library covers 8 categories: guest communication (welcome, inquiry replies), pre-arrival & booking (booking confirmation, ETA requests, service animal policy), check-in & check-out (access codes, late checkout), in-stay issues (appliance troubleshooting, noise reminders), emergency response (power outages, water leaks), review management (review requests, public replies), pricing & negotiation (discount declines, long-stay offers), and property marketing (listing snippets, seasonal promos).
- Can I customise the message templates?
- Yes. Every template includes placeholder variables like [guest_name] and [property_name] that you replace with your own details. Many templates also offer multiple tone variants — friendly, professional, or firm — so you can match your communication style.
- Do these templates work for VRBO and other vacation rental platforms?
- Absolutely. While the templates are written with Airbnb hosts in mind, they are platform-agnostic and work perfectly for VRBO, Booking.com, direct bookings, and any short-term or vacation rental platform.
- Are the message templates legally compliant?
- Yes. Templates for service animals and emotional support animals are written to comply with ADA and fair housing requirements. Templates involving entry notices, AirCover claims, and damage reporting follow best-practice legal language. Always review templates for your local jurisdiction before sending.
- How do I send an effective Airbnb check-in message?
- A great Airbnb check-in message should include the exact property address, parking instructions, door code or key location, WiFi network and password, a brief house rules reminder, and your direct contact number. Our check-in templates include all these elements and are designed to send 24–48 hours before the guest arrives.
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