The Ultimate Airbnb Message Library
122+ professionally-written, guest-vetted message templates to automate your guest communication and win more 5-star reviews.
Works seamlessly with
Check-in Instructions
Sent 3 days before arrival
Mid-Stay Check-in
Ensure guest satisfaction
Review Request
Boost your 5-star rating
Instant access. No credit card required.
Browse by Category
Guest Communication
Free Airbnb welcome messages, inquiry replies, mid-stay check-ins, stay extension offers, and thank-you messages. Professionally written for every guest interaction.
16 templates →
Pre-Arrival & Booking
Copy-ready Airbnb booking confirmation messages, ETA requests, early check-in responses, service animal policy, parking permits, and pre-arrival coordination templates.
30 templates →
During Stay Issues
Airbnb in-stay message templates: quiet hours reminders, appliance troubleshooting, pest reports, entry notices, mid-stay cleaning, linen refresh, and AirCover claim coordination.
21 templates →
Emergency Response
Ready-to-send Airbnb emergency message templates for power outages, water leaks, internet outages, towing warnings, neighbor complaint escalations, and urgent guest situations.
13 templates →
Review Management
Airbnb review message templates: post-checkout review requests, review nudges, public reply templates for cleanliness, WiFi, noise, and check-in complaints, plus guest review templates.
18 templates →
Pricing & Negotiation
Airbnb pricing message templates: decline discount requests professionally, quote business rates, offer long-stay discounts with conditions, and handle pricing inquiries with confidence.
6 templates →
Check-in & Check-out
Airbnb check-in and check-out message templates: access codes, lockout recovery, late checkout requests, checkout step reminders, lost and found, and arrival instruction messages.
12 templates →
Property Marketing
Airbnb property marketing message templates: compelling listing description snippets, seasonal promotions, direct booking offers, local highlights, and social media captions.
6 templates →
Most Popular Templates
Private note: 4★ improvement ask
Private note 4★ improvement ask
Hi {guest_first_name}, Thanks for the 4★ review! If there’s one thing we could improve to earn a 5★ next time, what would it be? We value the extra detail and…
Business stay rate (quote with inclusions)
B2B framing with clarity on inclusions and admin readiness (invoice).
Hi {guest_first_name}, For {company_name} bookings, the all‑in weekly rate is £{weekly_rate}. It’s set up for smooth, distraction‑free work: • Dedicated worksp…
Public reply — check-in trouble
Public reply about the check‑in experience.
Sorry for the access hiccup at arrival. We’ve replaced the keypad and updated our instructions with clearer photos. Thank you for the feedback as it helped us i…
Off-platform payment request (decline)
Off-platform payment request
Hi {guest_first_name}, For everyone’s safety, we only transact through the platform. We can’t accept direct payments or transfers outside the app. This protect…
Review request (day before checkout)
Nudge a happy guest for a review before checkout.
Hi {guest_first_name}, hope your stay’s been comfortable. If anything would make tomorrow smoother, please say so—we’d love to help. After checkout, we’ll leave…
Inquiry screening (fit & basics)
Sets expectations early; captures headcount/purpose/ETA without sounding accusatory.
Hi {guest_first_name}, Thanks for your interest in {listing_name}. To make sure everything’s a perfect fit and ready on arrival, could you share: • Who’s trave…
Frequently Asked Questions
- Are these Airbnb message templates free to use?
- Yes, all 100+ Airbnb message templates in this library are completely free. No sign-up or account is required — just browse, copy a template, personalise it, and send.
- What types of Airbnb messages are included?
- The library covers 8 categories: guest communication (welcome, inquiry replies), pre-arrival & booking (booking confirmation, ETA requests, service animal policy), check-in & check-out (access codes, late checkout), in-stay issues (appliance troubleshooting, noise reminders), emergency response (power outages, water leaks), review management (review requests, public replies), pricing & negotiation (discount declines, long-stay offers), and property marketing (listing snippets, seasonal promos).
- Can I customise the message templates?
- Yes. Every template includes placeholder variables like [guest_name] and [property_name] that you replace with your own details. Many templates also offer multiple tone variants — friendly, professional, or firm — so you can match your communication style.
- Do these templates work for VRBO and other vacation rental platforms?
- Absolutely. While the templates are written with Airbnb hosts in mind, they are platform-agnostic and work perfectly for VRBO, Booking.com, direct bookings, and any short-term or vacation rental platform.
- Are the message templates legally compliant?
- Yes. Templates for service animals and emotional support animals are written to comply with ADA and fair housing requirements. Templates involving entry notices, AirCover claims, and damage reporting follow best-practice legal language. Always review templates for your local jurisdiction before sending.
- How do I send an effective Airbnb check-in message?
- A great Airbnb check-in message should include the exact property address, parking instructions, door code or key location, WiFi network and password, a brief house rules reminder, and your direct contact number. Our check-in templates include all these elements and are designed to send 24–48 hours before the guest arrives.
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