The Ultimate Airbnb Message Library
122+ professionally-written, guest-vetted message templates to automate your guest communication and win more 5-star reviews.
Works seamlessly with
Check-in Instructions
Sent 3 days before arrival
Mid-Stay Check-in
Ensure guest satisfaction
Review Request
Boost your 5-star rating
Instant access. No credit card required.
Browse by Category
Guest Communication
Free Airbnb welcome messages, inquiry replies, mid-stay check-ins, stay extension offers, and thank-you messages. Professionally written for every guest interaction.
16 templates →
Pre-Arrival & Booking
Copy-ready Airbnb booking confirmation messages, ETA requests, early check-in responses, service animal policy, parking permits, and pre-arrival coordination templates.
30 templates →
During Stay Issues
Airbnb in-stay message templates: quiet hours reminders, appliance troubleshooting, pest reports, entry notices, mid-stay cleaning, linen refresh, and AirCover claim coordination.
21 templates →
Emergency Response
Ready-to-send Airbnb emergency message templates for power outages, water leaks, internet outages, towing warnings, neighbor complaint escalations, and urgent guest situations.
13 templates →
Review Management
Airbnb review message templates: post-checkout review requests, review nudges, public reply templates for cleanliness, WiFi, noise, and check-in complaints, plus guest review templates.
18 templates →
Pricing & Negotiation
Airbnb pricing message templates: decline discount requests professionally, quote business rates, offer long-stay discounts with conditions, and handle pricing inquiries with confidence.
6 templates →
Check-in & Check-out
Airbnb check-in and check-out message templates: access codes, lockout recovery, late checkout requests, checkout step reminders, lost and found, and arrival instruction messages.
12 templates →
Property Marketing
Airbnb property marketing message templates: compelling listing description snippets, seasonal promotions, direct booking offers, local highlights, and social media captions.
6 templates →
Most Popular Templates
Service animal (compliant questions)
Exact text for the two permissible questions; do not wrap.
Appreciate the heads-up about your service animal. For accessibility purposes: 1) Is the animal required because of a disability? 2) What work or task has the a…
Device disclosure snippet (listing/house rules)
Exact phrasing for public areas; do not wrap.
For safety and community standards: • Exterior-only cameras located at {locations}. No interior cameras. No audio recording. • Privacy-safe noise monitors track…
Early check-in (decline politely)
Early check-in
Hi {guest_first_name}, Thanks for checking—early check‑in isn’t possible today due to cleaning timelines. Standard check‑in remains {check_in_time}. If anythin…
Public reply — expectations mismatch
Public reply when expectations didn’t match.
Thanks for the perspective. We’ve expanded our listing photos and captions to better set expectations about {clarified_aspect}. We’re glad you enjoyed {positive…
Off-platform payment request (decline)
Off-platform payment request
Hi {guest_first_name}, For everyone’s safety, we only transact through the platform. We can’t accept direct payments or transfers outside the app. This protect…
Long-stay: Day 24 logistics
Share day 24 logistics.
Hi {guest_first_name}, A couple of departure logistics: checkout is {check_out_time}. Parking reminder: {parking_instructions}. If timing shifts, message us an…
Frequently Asked Questions
- Are these Airbnb message templates free to use?
- Yes, all 100+ Airbnb message templates in this library are completely free. No sign-up or account is required — just browse, copy a template, personalise it, and send.
- What types of Airbnb messages are included?
- The library covers 8 categories: guest communication (welcome, inquiry replies), pre-arrival & booking (booking confirmation, ETA requests, service animal policy), check-in & check-out (access codes, late checkout), in-stay issues (appliance troubleshooting, noise reminders), emergency response (power outages, water leaks), review management (review requests, public replies), pricing & negotiation (discount declines, long-stay offers), and property marketing (listing snippets, seasonal promos).
- Can I customise the message templates?
- Yes. Every template includes placeholder variables like [guest_name] and [property_name] that you replace with your own details. Many templates also offer multiple tone variants — friendly, professional, or firm — so you can match your communication style.
- Do these templates work for VRBO and other vacation rental platforms?
- Absolutely. While the templates are written with Airbnb hosts in mind, they are platform-agnostic and work perfectly for VRBO, Booking.com, direct bookings, and any short-term or vacation rental platform.
- Are the message templates legally compliant?
- Yes. Templates for service animals and emotional support animals are written to comply with ADA and fair housing requirements. Templates involving entry notices, AirCover claims, and damage reporting follow best-practice legal language. Always review templates for your local jurisdiction before sending.
- How do I send an effective Airbnb check-in message?
- A great Airbnb check-in message should include the exact property address, parking instructions, door code or key location, WiFi network and password, a brief house rules reminder, and your direct contact number. Our check-in templates include all these elements and are designed to send 24–48 hours before the guest arrives.
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