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Pillar Guide · 29 articles
Cleaning & Turnover
Build a cleaning system that scales — SOPs, software, and pricing.
Key Numbers
Freeto start on Turno (up to 2 properties)
23 minaverage time saved per turnover with automation
94%of scaling issues trace back to cleaning SOPs
Recommended Tools
Top software picks for Cleaning & Turnover
Market Research
Market reports to pair with this guide
1
The hidden cost of a bad turnover
A missed clean doesn't just mean a 1-star review — it means a guest refund, potential Superhost status loss, and months of recovery. Hosts who scale past 10 listings share one trait: a documented, systemised turnover process that doesn't depend on any one cleaner or any one phone call.
1 in 12Airbnb host cancellations are caused by cleaning failures
2
Building a photo-referenced SOP
A good cleaning SOP is photo-referenced, room-by-room, and takes a new cleaner through the property in the correct order. It covers hotel-standard items guests notice — hospital-corner bed folds, lint-free mirrors, correctly folded toilet paper — alongside practical items like restocking supplies and replacing batteries.
Shoot your SOP photos the same day you deep-clean the property. Host the visual checklist in Notion, Google Docs, or Properly. Send the link with every new cleaner booking.
From the Blog
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Read more →Want personalised advice on cleaning & turnover?
Book a 1:1 strategy session with Prayas — Airbnb Ambassador, 9+ years hosting 250 properties.
