Cleaning & Turnover

A missed clean doesn't just mean a 1-star review — it means a guest refund, potential Superhost status loss, and months of recovery. Hosts who scale past 10 listings share one trait: a documented, systemised turnover process that doesn't depend on any one cleaner or any one phone call.

A good cleaning SOP is photo-referenced, room-by-room, and takes a new cleaner through the property in the correct order. It covers hotel-standard items guests notice — hospital-corner bed folds, lint-free mirrors, correctly folded toilet paper — alongside practical items like restocking supplies and replacing batteries.

Turno (formerly TurnoverBnB) is the category leader — it auto-assigns cleanings when bookings arrive, lets cleaners report issues with photos, and has a marketplace to find vetted local cleaners. Properly offers the best photo-checklist experience for remote hosts. Most PMS tools include basic cleaning automation, but dedicated tools win on cleaner UX.

A cleaning fee too high loses bookings (high total price = low conversion). Too low and you subsidise turnover costs. The right cleaning fee covers actual cleaner cost + supplies + quality-control margin, weighted by stay length. Our calculator models this for your property size and cleaning duration.

At 5+ properties, cleaner reliability becomes your #1 ops risk. Mitigate it with: a primary cleaner + trained backup per property, auto-assignment software that requires no phone calls, photo-verified completion reports, and a quality score tracked per cleaner. Pay on time, every time — good cleaners are irreplaceable.