What problems does Enso Connect solve for STR operators?

Enso Connect reduces guest messages, automates predictable tasks like check‑in, access, and info sharing, and helps personalize and monetize the full guest journey with upsells and sentiment‑aware messaging, all layered on top of your existing PMS.

How does the Boarding Pass work?

The Boarding Pass is a mobile‑friendly guest portal—compatible with Apple Wallet—that centralizes verification, forms, guidebooks, smart‑lock codes, upsells, and support contacts so guests have everything they need in one place before, during, and after their stay.

How much does Enso Connect cost per listing?

Lodgify and independent reviews report that Enso Connect plans typically start around $9–$16 per listing per month, plus a one‑time implementation fee starting near $300 and a 5% commission on revenue generated through upsells. Exact pricing depends on portfolio size and features.

Is Enso Connect a replacement for my PMS or pricing tool?

No. Enso Connect is a guest‑experience and automation layer that syncs with your PMS for reservations and with your pricing tools for rates. It focuses on guest journeys, messaging, access, upsells, and CRM rather than calendars or revenue management.

Enso Connect Review: AI Guest Experience OS for STRs (2026)

Item: Enso Connect
Rating: 88
Author: STR Specialist

1 min readUpdated 2026-02-18Reviewed by STR Specialist

Overview

Enso Connect is an AI‑powered guest experience “operating system” for vacation rentals and boutique hotels. It layers on top of your PMS to centralize messaging, guest verification, smart‑lock access, digital guidebooks, upsells, and CRM into one configurable Boarding Pass flow.

Pricing typically starts around $9–16 per listing per month plus a 5% upsell commission, making it most attractive for professional operators who want to automate check‑in, communication, and ancillary revenue rather than one‑off hosts.

Enso Connect

Operations

Visit website

Professional rating

4.4/5

Rubric score

88/100

4.4/5

Verdict: Enso Connect is a top-tier choice for property managers and teams. Highly recommended.

At a glance

What it does

Positioned as an “AI guest experience OS” that unifies check‑in, messaging, smart locks, upsells, verification, and CRM on top of your existing PMS.
Boarding Pass guest portal (Apple Wallet‑compatible) combines seven tools in one: verification, data collection, digital guidebooks, contactless check‑in, smart‑lock access, upsells, and automated workflows.
If‑this‑then‑that automation engine (“Zapier of guest experiences”) lets you build rules for messages, lock codes, verification steps, upsells, review requests, and more at each stage of the guest journey.

Best for

Property managers and teams
Hosts who want a clean UI
Automation-first workflows

Not ideal for

Not a PMS or pricing tool; you still need a separate PMS and dynamic pricing engine, which adds stack complexity.
Plans typically include a one‑time implementation fee (≈$300+) plus a 5% commission on upsell revenue on top of per‑listing charges.

Pros & Cons

Highlights and considerations for Enso Connect.

Pros

Positioned as an “AI guest experience OS” that unifies check‑in, messaging, smart locks, upsells, verification, and CRM on top of your existing PMS.
Boarding Pass guest portal (Apple Wallet‑compatible) combines seven tools in one: verification, data collection, digital guidebooks, contactless check‑in, smart‑lock access, upsells, and automated workflows.
If‑this‑then‑that automation engine (“Zapier of guest experiences”) lets you build rules for messages, lock codes, verification steps, upsells, review requests, and more at each stage of the guest journey.
AI‑driven unified inbox consolidates SMS, email, WhatsApp, Airbnb, and PMS messages with sentiment analysis and AI reply assistance to cut guest messages and speed response times.
Tight smart‑lock integration generates time‑bound codes automatically inside the Boarding Pass and supports multiple locks per property with device‑status alerts.

Cons

Not a PMS or pricing tool; you still need a separate PMS and dynamic pricing engine, which adds stack complexity.
Plans typically include a one‑time implementation fee (≈$300+) plus a 5% commission on upsell revenue on top of per‑listing charges.
Setup requires mapping guest journeys, content, and automations; more powerful than a simple guidebook, but heavier lift for small portfolios.
Public pricing is only partially transparent; exact per‑listing and implementation costs depend on features and portfolio size.
Best value is for multi‑property managers; single‑listing hosts may not fully use the depth of automations and upsell flows.

Scores

88/100

We test against our operations rubric (task automation, scheduling, team coordination, PMS sync, etc.). Scores use a 100-point scale.

Strong in / calendar sync and value for money; weaker in setup for housekeeping and operations.

Setup

7/10

PMS / calendar sync

9/10

Task automation

9/10

Integrations

9/10

Ease of use

8/10

Team & scale

9/10

Support

8/10

Data export

5/5

Value for money

9/10

Reliability

9/10

Hands-on Review Notes

Pricing

Best value: Core Guest Experience — External sources and partner docs cite starting prices roughly in the $9–$16 per listing per month range, depending on number of listings and features enabled.

Pricing at a glance
Plan	Monthly	Base includes
Core Guest Experience	External sources and partner docs cite starting prices roughly in the $9–$16 per listing per month range, depending on number of listings and features enabled.	Boarding Pass guest portal, digital guidebooks, guest verification, online check‑in, AI‑driven unified messaging inbox, CRM, unlimited automations, and EnsoAI sentiment reporting.
Upsell & Experiences	Core subscription as above plus a commission on upsell revenue.	Personalized upsell hub inside the Boarding Pass, Enso Experiences marketplace, and payment flows for add‑ons (early check‑in, late checkout, services, experiences).

Pricing at a glance
Plan	Base includes	Monthly	Per-additional	Notes
Core Guest Experience	Boarding Pass guest portal, digital guidebooks, guest verification, online check‑in, AI‑driven unified messaging inbox, CRM, unlimited automations, and EnsoAI sentiment reporting.	External sources and partner docs cite starting prices roughly in the $9–$16 per listing per month range, depending on number of listings and features enabled.	Per‑listing pricing scales with portfolio size; exact brackets are not fully published and require an instant quote or demo.	A one‑time implementation fee is typically charged and starts around $300; some AI or third‑party screening add‑ons may cost extra.
Upsell & Experiences	Personalized upsell hub inside the Boarding Pass, Enso Experiences marketplace, and payment flows for add‑ons (early check‑in, late checkout, services, experiences).	Core subscription as above plus a commission on upsell revenue.	Enso typically charges 5% of upsell revenue, compared with 10% for some competitors like Duve.	You pay only when upsells convert, but still owe the base per‑listing fee and implementation cost.

Integrations

Common integrations supported by Enso Connect.

Integrations

PMS platforms

OTA messaging (Airbnb, Booking.com, etc.) flows through connected PMS into Enso’s unified inbox and Boarding Pass flows.

Calendar sync

Smart locks and smart‑home devices: Enso integrates with a wide variety of smart locks, generating unique time‑based codes automatically and syncing status into the guest journey.

Team tools

—

Other integrations

PMS integrations: documented 2‑way sync with Guesty and partnerships with PMS like Smily, Lodgify and others so reservations, guest data, and property details flow into Enso.
CRM / data exports: guest profile and messaging data remain yours and can be exported to external CRMs or marketing tools.
Smart‑device ecosystem: smart‑home integration page notes ongoing expansion of lock and device integrations with a request‑an‑integration flow.