Touch Stay Review: Digital Guidebook Platform for STR Hosts (2026)
Overview
Touch Stay is a digital guidebook platform that replaces printed welcome books with a mobile-friendly web app. Hosts create branded guidebooks with house rules, WiFi info, local recommendations, check-in instructions, and more.
- It integrates with 50+ PMS platforms for automatic booking sync and guest messaging, starting at $19/month for single-property hosts up to $199/month for large portfolios. Because it works entirely on guests own smartphones, Touch Stay is a flexible, hardware-free alternative to in-property tablets, making it ideal for hosts who want a professional digital welcome book without per-property device costs.
Verdict: Touch Stay scores 4.1/5 (82/100) in our review — a strong choice. Best for hosts who want a clean UI. Biggest strength: No hardware or per-property device cost - guests use their own smartphones via QR code or link. Main drawback: Purely digital - guests without smartphones or reliable internet cannot access the guidebook.
At a glance
- No hardware or per-property device cost - guests use their own smartphones via QR code or link.
- Drag-and-drop guidebook builder with rich media (photos, videos, maps) makes setup quick and intuitive.
- Integrates with 50+ PMS platforms for automatic booking sync and guidebook delivery.
- Hosts who want a clean UI
- Purely digital - guests without smartphones or reliable internet cannot access the guidebook.
- No physical in-property tablet option like some competitors offer for guests who prefer a device.
Pros & Cons
Highlights and considerations for Touch Stay.
- No hardware or per-property device cost - guests use their own smartphones via QR code or link.
- Drag-and-drop guidebook builder with rich media (photos, videos, maps) makes setup quick and intuitive.
- Integrates with 50+ PMS platforms for automatic booking sync and guidebook delivery.
- Branded custom domain on Scale and Pro plans gives a professional, white-label guest experience.
- Analytics dashboard shows which guidebook sections guests view most, helping you optimise content.
- Purely digital - guests without smartphones or reliable internet cannot access the guidebook.
- No physical in-property tablet option like some competitors offer for guests who prefer a device.
- Advanced features like upsells and custom domains are locked behind higher-tier plans.
- No built-in review response or reputation management tools.
- Offline access is limited; guests need an internet connection to view the guidebook.
Scores
Strong in ease of use and setup; weaker in team & scale for housekeeping and operations.
Hands-on Review Notes
Touch Stay is a purely digital guest-guidebook platform - no tablet, no hardware, just a mobile-optimised web app guests open via QR code or link before and during their stay.
From a central dashboard you create branded guidebooks with check-in instructions, house rules, WiFi details, local recommendations, and upsell opportunities, then push them to guests automatically when bookings arrive via your PMS.
Because it charges per property tier and works on any smartphone, Touch Stay suits everyone from single-property hosts who want a modern alternative to a printed PDF, through to large PMs who need automated PMS sync, branded domains, and guest-engagement analytics.
Pricing
| Plan | Monthly | Base includes |
|---|---|---|
| Starter | $19/month | 1 property, digital guidebook, house rules, WiFi info, local recommendations, check-in instructions, property manual, basic support |
| Growth | $49/month | Up to 10 properties, everything in Starter plus PMS integration (50+ platforms), automated booking sync, guest messaging, guidebook view tracking, priority email support |
| Scale | $99/month | Up to 30 properties, everything in Growth plus branded custom domain, multi-language guidebooks, upsell integration, analytics dashboard, phone support |
| Pro | $199/month | Up to 100 properties, everything in Scale plus white-label, API access, dedicated account manager, custom integrations, SLA |
Integrations
Common integrations supported by Touch Stay.
PMS platforms
- Syncs automatically with 50+ PMS platforms including Guesty, Hostaway, OwnerRez, Lodgify, Uplisting, and more.
Calendar sync
Team tools
Other integrations
- Upsell integrations with local experience providers and service partners.
- Guest messaging via SMS and email - auto-sends guidebook links on booking confirmation.
- QR code generation for in-property printed materials linking to the guidebook.
Trial Guide: What to Test
During your trial or demo, focus on team & scale and confirm daily workflows.
- Connect your PMS and verify turnovers auto-populate from bookings
- Assign a task to a team member and confirm they receive the notification
- Test the mobile experience for field staff (cleaners, inspectors)
- Verify task completion photo uploads and checklists work end-to-end
Alternatives
If you need stronger team & scale, consider these alternatives to Touch Stay.
FAQ
Answers to common questions about setup, pricing, and deployment.
Community experiences
Real-world notes from hosts who have used Touch Stay.
Share your experience
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Sources
Documentation and references used in this review.
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