Touch Stay Review: Digital Guidebook Platform for STR Hosts (2026)
Overview
Touch Stay is a digital guidebook platform that replaces printed welcome books with a mobile-friendly web app. Hosts create branded guidebooks with house rules, WiFi info, local recommendations, check-in instructions, and more.
- It integrates with 50+ PMS platforms for automatic booking sync and guest messaging, starting at $19/month for single-property hosts up to $199/month for large portfolios. Because it works entirely on guests own smartphones, Touch Stay is a flexible, hardware-free alternative to in-property tablets, making it ideal for hosts who want a professional digital welcome book without per-property device costs.
At a glance
- No hardware or per-property device cost - guests use their own smartphones via QR code or link.
- Drag-and-drop guidebook builder with rich media (photos, videos, maps) makes setup quick and intuitive.
- Integrates with 50+ PMS platforms for automatic booking sync and guidebook delivery.
- Hosts who want a clean UI
- Purely digital - guests without smartphones or reliable internet cannot access the guidebook.
- No physical in-property tablet option like some competitors offer for guests who prefer a device.
Pros & Cons
Highlights and considerations for Touch Stay.
- No hardware or per-property device cost - guests use their own smartphones via QR code or link.
- Drag-and-drop guidebook builder with rich media (photos, videos, maps) makes setup quick and intuitive.
- Integrates with 50+ PMS platforms for automatic booking sync and guidebook delivery.
- Branded custom domain on Scale and Pro plans gives a professional, white-label guest experience.
- Analytics dashboard shows which guidebook sections guests view most, helping you optimise content.
- Purely digital - guests without smartphones or reliable internet cannot access the guidebook.
- No physical in-property tablet option like some competitors offer for guests who prefer a device.
- Advanced features like upsells and custom domains are locked behind higher-tier plans.
- No built-in review response or reputation management tools.
- Offline access is limited; guests need an internet connection to view the guidebook.
Scores
Strong in ease of use and setup; weaker in team & scale for housekeeping and operations.
Hands-on Review Notes
Pricing
| Plan | Monthly | Base includes |
|---|---|---|
| Starter | $19/month | 1 property, digital guidebook, house rules, WiFi info, local recommendations, check-in instructions, property manual, basic support |
| Growth | $49/month | Up to 10 properties, everything in Starter plus PMS integration (50+ platforms), automated booking sync, guest messaging, guidebook view tracking, priority email support |
| Scale | $99/month | Up to 30 properties, everything in Growth plus branded custom domain, multi-language guidebooks, upsell integration, analytics dashboard, phone support |
| Pro | $199/month | Up to 100 properties, everything in Scale plus white-label, API access, dedicated account manager, custom integrations, SLA |
Integrations
Common integrations supported by Touch Stay.
PMS platforms
- Syncs automatically with 50+ PMS platforms including Guesty, Hostaway, OwnerRez, Lodgify, Uplisting, and more.
Calendar sync
Team tools
Other integrations
- Upsell integrations with local experience providers and service partners.
- Guest messaging via SMS and email - auto-sends guidebook links on booking confirmation.
- QR code generation for in-property printed materials linking to the guidebook.
Trial Guide: What to Test
During your trial or demo, focus on team & scale and confirm daily workflows.
- Connect your PMS and verify turnovers auto-populate from bookings
- Assign a task to a team member and confirm they receive the notification
- Test the mobile experience for field staff (cleaners, inspectors)
- Verify task completion photo uploads and checklists work end-to-end
Alternatives
If you need stronger team & scale, consider these alternatives to Touch Stay.
FAQ
Answers to common questions about setup, pricing, and deployment.
Community experiences
Real-world notes from hosts who have used Touch Stay.
Share your experience
Submissions are reviewed before they appear publicly.
Sources
Documentation and references used in this review.
More Operations reviews
- Airtasker
Airtasker is a UK gig marketplace where hosts can post Airbnb cleaning jobs and get bids from local Taskers (cleaners) within minutes. Typical cleaning costs range from £13–£40 per hour or £20–£300 per job depending on property size, location, and service level (regular turnover vs deep clean), with hosts setting their budget and Taskers proposing rates. It offers insurance up to £10,000 per task, ratings/reviews, and chat for coordination, but lacks PMS integrations, auto‑scheduling or cleaner‑ops workflows, making it a good backup or small‑volume option rather than a scaled STR cleaning solution.
- Handy
Handy is an on‑demand marketplace for home cleaning and handyman services in major cities that some STR hosts use for one‑off or recurring turnovers. It offers instant online pricing, app‑based booking, vetted pros, and a satisfaction guarantee, but doesn’t provide a true PMS integration, auto‑scheduling or cleaner performance workflows like dedicated STR cleaning platforms. Pricing is typically shown per job (e.g., flat quotes like a 4‑hour deep clean for ~$129 or average ~$100/hour in US reviews), making it convenient for occasional jobs but expensive and under‑automated for scaled portfolios.
- Cleanster
Cleanster is both a vetted cleaner marketplace (US/CA/UK) and a SaaS operations platform that automates vacation-rental cleaning using PMS/iCal sync, auto-scheduling, checklists, progress tracking, and messaging. You can either hire Cleanster marketplace cleaners or bring your own team and simply use the software. SaaS pricing starts around $3.99–$12 per property/month depending on tier and region, with unlimited bookings, checklists, properties, and team members, plus API, Slack/Zapier and PMS integrations (including iGMS). Strong fit if you want “one app” for marketplace + team ops globally.
- Turno
Turno (formerly TurnoverBnB) is a cleaning automation platform and global marketplace for STR hosts, syncing reservations from PMS/OTAs to auto-schedule turnovers, pay cleaners, and document work with checklists and photos. Free core plan if you only use marketplace cleaners; otherwise around $8–$10/property/month with annual discounts. Supports 55k+ cleaners worldwide and integrates with PMS like Lodgify, Tokeet, RentalWise and others, helping improve cleanliness scores and reviews.