SuperHog / KnowYourGuest Review: Guest Screening & Protection (2026)
1 min readReviewed by STR Specialist
Overview
SuperHog (KnowYourGuest) is a risk‑management and guest‑screening platform for short‑term rentals. Its Intelligent Guest Screening flags fraud and risky bookings via ID verification, data analysis, criminal checks, and $5M damage protection.
- Pricing is £2/property/month + £2.50/booking verification, with no setup fees or contracts. It integrates with PMS like RentalWise, Smily, Pass the Keys and Enso Connect for automated workflows, making it ideal for managers scaling beyond Airbnb’s basic identity verification.
Professional rating
4.3/5
Rated 4.3 out of 5
Rubric score
85/100
85/100
4.3/5
Verdict: SuperHog / KnowYourGuest is a top-tier choice for property managers and teams. Highly recommended.
At a glance
What it does
- KnowYourGuest screening checks guest data against internal databases, phone/email profiles, IP/VPN, data breaches and criminal records in real‑time.
- $5M unmatched damage protection plan covers all verified bookings across any channel, replacing traditional security deposits.
- Automated workflows collect guest data, ID/selfie, payment validation, agreements and flags suspicious bookings for review.
Best for
- Property managers and teams
- Hosts who want a clean UI
Not ideal for
- Verification is lead‑guest only, not every adult on the booking.
- Rejection decisions are final but hosts can override at their own risk.
Pros & Cons
Highlights and considerations for SuperHog / KnowYourGuest.
Pros
- KnowYourGuest screening checks guest data against internal databases, phone/email profiles, IP/VPN, data breaches and criminal records in real‑time.
- $5M unmatched damage protection plan covers all verified bookings across any channel, replacing traditional security deposits.
- Automated workflows collect guest data, ID/selfie, payment validation, agreements and flags suspicious bookings for review.
- PMS integrations (RentalWise, Smily, Pass the Keys, Enso Connect, Kigo) sync property/guest details and trigger verification steps.
- Low friction pricing (£2/property/month + £2.50/booking) with no setup fees, commissions or long contracts.
Cons
- Verification is lead‑guest only, not every adult on the booking.
- Rejection decisions are final but hosts can override at their own risk.
- Limited public integration list; relies on partner ecosystems rather than universal API.
- Damage protection details (deductibles, exclusions) require reviewing policy terms.
- Global but UK‑focused; coverage and database depth may vary by region.
Scores
85/100
We test against our screening rubric (verification depth, booking-flow integration, false-positive rate, compliance, etc.). Scores use a 100-point scale.
Strong in sync and setup; weaker in report access for guest screening.
Setup
9/10
PMS sync
8/10
Screening automation
8/10
Verification methods
8/10
Ease of use
8/10
Team & scale
9/10
Support
8/10
Report access
5/5
Value for money
9/10
Reliability
8/10
Hands-on Review Notes
Pricing
Best value: KnowYourGuest Screening — £2 per property per month base fee.
| Plan | Monthly | Base includes |
|---|---|---|
| KnowYourGuest Screening | £2 per property per month base fee. | Guest screening (phone/email/IP, profiles, breaches), ID/selfie verification, criminal/sex offender check, payment validation, agreements/waivers. |
| $5M Damage Protection | Included in screening subscription. | Damage protection up to $5M for all verified bookings across channels, replaces security deposits. |
Integrations
Common integrations supported by SuperHog / KnowYourGuest.
Integrations
PMS platforms
- Any OTA via PMS; SuperHog verifies lead guest regardless of booking source.
ID verification
—
Risk databases
—
Other integrations
- RentalWise – syncs property/guest details for automated screening.
- Smily – marketplace app for guest verification.
- Pass the Keys – embedded screening for all bookings.
- Enso Connect – digital onboarding with SuperHog verification.
- Kigo – PMS integration for verification workflows.
Trial Guide: What to Test
During your trial or demo, focus on report access and confirm daily workflows.
What to test in the trial
- Connect your PMS and verify new reservations trigger automatic screening
- Run a test screening to check the guest experience (ID upload, selfie, etc.)
- Review a sample risk report for clarity and actionable information
- Check how flagged bookings are handled — auto-reject vs. manual review
Alternatives
If you need stronger report access, consider these alternatives to SuperHog / KnowYourGuest.
G
GuestVerified
Quick alternative – click to read more.
Read review
T
TrustedGuest
Quick alternative – click to read more.
Read review
FAQ
Answers to common questions about setup, pricing, and deployment.
Community experiences
Real-world notes from hosts who have used SuperHog / KnowYourGuest.
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Sources
Documentation and references used in this review.
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