Public reply: 2★ de-escalation
Public reply 2★ de-escalation
Template — 6 tone variations
Hi {guest_first_name}, We’re sorry your stay didn’t meet expectations, {guest_first_name}. We’ve noted your concerns and are acting on them. We appreciate the chance to learn from this—thank you for the clarity. Thanks! {host_first_name}
Hi {guest_first_name}! Thanks so much for your message— We’re sorry your stay didn’t meet expectations, {guest_first_name}. We’ve noted your concerns and are acting on them. We appreciate the chance to learn from this—thank you for the clarity. We appreciate you—thanks again! {host_first_name}
Hello {guest_first_name}, We’re sorry your stay didn’t meet expectations, {guest_first_name}. We’ve noted your concerns and are acting on them. We appreciate the chance to learn from this—thank you for the clarity. Thank you, {host_first_name}
Hello {guest_first_name}, appreciate you reaching out. We’re sorry your stay didn’t meet expectations, {guest_first_name}. We’ve noted your concerns and are acting on them. We appreciate the chance to learn from this—thank you for the clarity. Thanks for your understanding, {host_first_name}
Hello {guest_first_name}, We’re sorry your stay didn’t meet expectations, {guest_first_name}. We’ve noted your concerns and are acting on them. We appreciate the chance to learn from this—thank you for the clarity. Thank you for complying, {host_first_name}
Hello {guest_first_name}, thanks for your attention on this. We’re sorry your stay didn’t meet expectations, {guest_first_name}. We’ve noted your concerns and are acting on them. We appreciate the chance to learn from this—thank you for the clarity. Thanks in advance for cooperating, {host_first_name}
Interactive copy tool
Choose tone & style
Message
0/1 filledguest_first_nameRelated messages
Property features showcase (value-forward)
Concise marketing highlight you can send to warm leads comparing options.
Hi {guest_first_name}, Here’s a quick tour of what makes {property_name} special—thoughtfully set up so you can settle in fast and enjoy more of your trip: • {…
Direct booking perks (lead nurture)
Keeps it benefit-led without price war; works for returning guests and inquiries.
Hi {guest_first_name}, If you prefer booking direct, you’ll get a few nice perks without changing a thing about your stay: • {perk1} • {perk2} • {perk3} Here’…
Seasonal promo (time‑bound with hooks)
Clear offer framing; host can set real code/dates or remove line if not needed.
Hi {guest_first_name}, {season_name} is an ideal time to stay with lighter crowds and the best local experiences: • {season_hook1} • {season_hook2} Use code {…
Local highlights (mini itinerary + map)
Pairs well with a custom Google Map link; builds confidence and FOMO.
Hi {guest_first_name}, A few easy planning ideas near {property_name} to make the most of your time: • {nearby_activity1} • {nearby_activity2} • {nearby_activi…
How to use
- 1Fill in the yellow fields inside the message
- 2Hit Copy — the button turns blue when ready
- 3Paste into your Airbnb inbox
- Audience
- public
- Language
- english
- Journey
- review management
- Variants
- 6
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