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Airbnb review message templates: post-checkout review requests, review nudges, public reply templates for cleanliness, WiFi, noise, and check-in complaints, plus guest review templates.
Review request
Hi {guest_first_name}, Thanks again for staying at {listing_name}! If we earned it, a quick 5★ review helps other guests choose with confidence. If anything co…
Public reply 5★
Hi {guest_first_name}, Thanks for the wonderful review, {guest_first_name}! We loved hosting you, and it means a lot to our small team. We’d be delighted to we…
Public reply 4★ with fix
Hi {guest_first_name}, Thanks for the thoughtful feedback, {guest_first_name}. We’ve reviewed your notes and already made updates on our side. We aim for a con…
Public reply 3★ factual
Hi {guest_first_name}, Thank you for sharing your experience, {guest_first_name}. We’re reviewing your points with our team so we can improve consistency for f…
Public reply 2★ de-escalation
Hi {guest_first_name}, We’re sorry your stay didn’t meet expectations, {guest_first_name}. We’ve noted your concerns and are acting on them. We appreciate the…
Public reply 1★ professional close
Hi {guest_first_name}, We’re sorry your experience fell short, {guest_first_name}. We’ve documented your feedback and will address it internally with our team.…
Private note 4★ improvement ask
Hi {guest_first_name}, Thanks for the 4★ review! If there’s one thing we could improve to earn a 5★ next time, what would it be? We value the extra detail and…
Nudge a happy guest for a review before checkout.
Hi {guest_first_name}, hope your stay’s been comfortable. If anything would make tomorrow smoother, please say so—we’d love to help. After checkout, we’ll leave…
Request a review after checkout with an easy link.
Thank you, {guest_first_name}! Hosting you was a pleasure. We’ve left you a review and would be grateful if you shared your experience of {listing_name}. Feedba…
Public reply addressing cleanliness feedback.
Thanks for the feedback. We’re sorry the home wasn’t spot-on at arrival. Our team has addressed the oversight and updated our checklist to prevent repeats. We a…
Public reply addressing Wi‑Fi concerns.
We’re sorry for the Wi-Fi disruption during your stay. The provider had an outage; we’ve since upgraded equipment and added a monitoring alert so we can respond…
Public reply addressing noise complaints.
Thanks for sharing. City noise can fluctuate on weekends. We’ve added white-noise machines and reinforced window seals to help. We’re glad other aspects of the…
Public reply addressing pest concerns.
We take sightings seriously and acted immediately with licensed treatment and follow-up inspections. We’re sorry for the concern during your visit and appreciat…
Public reply about the check‑in experience.
Sorry for the access hiccup at arrival. We’ve replaced the keypad and updated our instructions with clearer photos. Thank you for the feedback as it helped us i…
Public reply when expectations didn’t match.
Thanks for the perspective. We’ve expanded our listing photos and captions to better set expectations about {clarified_aspect}. We’re glad you enjoyed {positive…
Leave a positive host review for a great guest.
Great guest — clear communication, respected house rules, and left the place tidy. Happy to host again anytime.
Neutral host review with a soft flag for hosts.
Communication was responsive. Some house rules required reminders during the stay. Home was returned in acceptable condition.
Firm host review for a problem stay.
Unfortunately, several house rules were not followed despite reminders, and extra cleaning was required after checkout. We would not be a good fit to host again…
Send a review request 1–2 days after checkout when the experience is fresh but guests have settled back home. Airbnb also nudges guests automatically, but a personal message from the host significantly increases review rates. Our pre-checkout nudge (sent 12 hours before departure) often produces even better results.
Respond calmly within 48 hours. Thank the guest for their feedback, acknowledge the specific issue without making excuses, explain what you've done or will do to address it, and close positively. A measured public reply reassures future guests far more than no reply. Our templates cover cleanliness, WiFi, noise, pest, and check-in complaint scenarios.
For a neutral or negative host review, stick to factual observations, avoid emotional language, and include a "soft flag" that alerts other hosts (e.g. "would suit hosts with very clear house-rules conversations pre-arrival"). Airbnb reviews are mutual — guests don't see your review until they submit theirs, so be honest. Our templates cover positive, neutral-with-flag, and firm negative scenarios.
Yes. Every template comes with multiple tone variants — friendly, professional, and firm — so you can match the style to your guest relationship and the situation. Select the tone that fits, fill in any variables, and copy.
Absolutely. The templates are written for any short-term rental platform — Airbnb, VRBO, Booking.com, direct bookings, and more. They use plain, platform-agnostic language you can paste into any messaging inbox.
Yes, all templates in the library are 100% free. No account, no sign-up, and no credit card required. Just browse, copy, personalise, and send.
Craft professional, personalised replies to Airbnb guest reviews — positive or negative.
AI-powered audit that scores your listing and gives actionable optimisation tips.
Forecast monthly and annual profit after expenses, fees, and vacancy — before you commit.