Review Management

Review request (post-stay)

Review request

Hi {guest_first_name}, Thanks again for staying at {listing_name}! If we earned it, a quick 5★ review helps other guests choose with confidence. If anything co…

Public reply: 5★

Public reply 5★

Hi {guest_first_name}, Thanks for the wonderful review, {guest_first_name}! We loved hosting you, and it means a lot to our small team. We’d be delighted to we…

Public reply: 4★ with fix

Public reply 4★ with fix

Hi {guest_first_name}, Thanks for the thoughtful feedback, {guest_first_name}. We’ve reviewed your notes and already made updates on our side. We aim for a con…

Public reply: 3★ factual

Public reply 3★ factual

Hi {guest_first_name}, Thank you for sharing your experience, {guest_first_name}. We’re reviewing your points with our team so we can improve consistency for f…

Public reply: 2★ de-escalation

Public reply 2★ de-escalation

Hi {guest_first_name}, We’re sorry your stay didn’t meet expectations, {guest_first_name}. We’ve noted your concerns and are acting on them. We appreciate the…

Public reply: 1★ professional close

Public reply 1★ professional close

Hi {guest_first_name}, We’re sorry your experience fell short, {guest_first_name}. We’ve documented your feedback and will address it internally with our team.…

Private note: 4★ improvement ask

Private note 4★ improvement ask

Hi {guest_first_name}, Thanks for the 4★ review! If there’s one thing we could improve to earn a 5★ next time, what would it be? We value the extra detail and…

Review request (day before checkout)

Nudge a happy guest for a review before checkout.

Hi {guest_first_name}, hope your stay’s been comfortable. If anything would make tomorrow smoother, please say so—we’d love to help. After checkout, we’ll leave…

Review request (post-checkout thank you)

Request a review after checkout with an easy link.

Thank you, {guest_first_name}! Hosting you was a pleasure. We’ve left you a review and would be grateful if you shared your experience of {listing_name}. Feedba…

Public reply — cleanliness miss

Public reply addressing cleanliness feedback.

Thanks for the feedback. We’re sorry the home wasn’t spot-on at arrival. Our team has addressed the oversight and updated our checklist to prevent repeats. We a…

Public reply — Wi-Fi issue

Public reply addressing Wi‑Fi concerns.

We’re sorry for the Wi-Fi disruption during your stay. The provider had an outage; we’ve since upgraded equipment and added a monitoring alert so we can respond…

Public reply — neighborhood noise

Public reply addressing noise complaints.

Thanks for sharing. City noise can fluctuate on weekends. We’ve added white-noise machines and reinforced window seals to help. We’re glad other aspects of the…

Public reply — pest sighting

Public reply addressing pest concerns.

We take sightings seriously and acted immediately with licensed treatment and follow-up inspections. We’re sorry for the concern during your visit and appreciat…

Public reply — check-in trouble

Public reply about the check‑in experience.

Sorry for the access hiccup at arrival. We’ve replaced the keypad and updated our instructions with clearer photos. Thank you for the feedback as it helped us i…

Public reply — expectations mismatch

Public reply when expectations didn’t match.

Thanks for the perspective. We’ve expanded our listing photos and captions to better set expectations about {clarified_aspect}. We’re glad you enjoyed {positive…

Host review of guest — positive

Leave a positive host review for a great guest.

Great guest — clear communication, respected house rules, and left the place tidy. Happy to host again anytime.

Host review of guest — neutral with flag

Neutral host review with a soft flag for hosts.

Communication was responsive. Some house rules required reminders during the stay. Home was returned in acceptable condition.

Host review of guest — would not host again

Firm host review for a problem stay.

Unfortunately, several house rules were not followed despite reminders, and extra cleaning was required after checkout. We would not be a good fit to host again…