YourWelcome Review: In‑Property Guest Tablet & Upsell Platform (2026)
Overview
YourWelcome is a guest‑experience and upsell platform built around a dedicated in‑property tablet plus pre‑arrival guest links. The subscription includes a free 8" tablet per property, digital guidebooks, check‑in flows, instant feedback surveys, in‑stay upsells, and local guides.
- At roughly $299.99/£269.99/€269.99 per property per year, it works best for managers who want a physical, in‑unit device that reduces questions and drives ancillary revenue.
At a glance
- Subscription includes a dedicated 8" tablet per property with stand, long cable, and free replacements for breakage or theft.
- Acts as an in‑property digital guidebook with video and text property guides, local area recommendations, and contactless check‑in flows.
- Built‑in point‑of‑sale lets guests buy extras (late checkout, services, experiences) directly from the tablet; hosts keep 90% of direct‑service sales, minus payment fees.
- Property managers and teams
- Hosts who want a clean UI
- Pricing is per property per year, so costs add up quickly for large portfolios unless upsell and ad revenue are strong.
- Hardware‑centric: relies on tablets being powered, online, and left in the right spot; mobile‑only digital‑guidebook tools have less physical friction.
Pros & Cons
Highlights and considerations for YourWelcome.
- Subscription includes a dedicated 8" tablet per property with stand, long cable, and free replacements for breakage or theft.
- Acts as an in‑property digital guidebook with video and text property guides, local area recommendations, and contactless check‑in flows.
- Built‑in point‑of‑sale lets guests buy extras (late checkout, services, experiences) directly from the tablet; hosts keep 90% of direct‑service sales, minus payment fees.
- Instant guest feedback on arrival (star rating) alerts you if a guest scores the property below a threshold so you can fix issues before bad reviews.
- Back‑office dashboard supports remote content management, housekeeping task lists, maintenance, compliance checks, and PMS integrations so tablets auto‑sync bookings.
- Pricing is per property per year, so costs add up quickly for large portfolios unless upsell and ad revenue are strong.
- Hardware‑centric: relies on tablets being powered, online, and left in the right spot; mobile‑only digital‑guidebook tools have less physical friction.
- Not a PMS, channel manager, or pricing tool; it focuses on guest experience and upsells, so you still need other tools for operations and revenue management.
- PMS integration list isn’t exhaustive; if your PMS isn’t supported you must add bookings manually.
- Older third‑party reviews show different legacy pricing tiers, so you need to rely on the current official pricing page rather than blog posts.
Scores
Strong in ease of use and reliability; weaker in data export for housekeeping and operations.
Hands-on Review Notes
Pricing
| Plan | Monthly | Base includes |
|---|---|---|
| Standard Tablet Subscription | Effectively about $25/month when billed annually at $299.99 per property (also listed as £269.99 / €269.99). | One free 8" tablet per property, tablet stand and extra‑long cable, free hardware replacement for breakage/theft, full YourWelcome software suite (dashboard, remote guest management, guest check‑in, video/text/image guides, upsell tools, local guides, chat, direct‑booking features, ability to sell local ads). |
Integrations
Common integrations supported by YourWelcome.
PMS platforms
- OTA data flows through your PMS; YourWelcome itself is a guest‑experience layer and does not act as a channel manager.
Calendar sync
- Works alongside smart‑lock workflows by sharing codes and check‑in instructions via pre‑arrival links and tablet content; smart‑lock automation itself usually lives in the PMS or a separate tool.
Team tools
Other integrations
- PMS integrations: official docs state YourWelcome integrates with “several of the major PMS platforms” and can build new integrations where webhooks/APIs exist (e.g., OwnerRez).
- Rentals United and Hosthub: partner pages describe auto‑import of bookings and syncing property data so tablets show the right stay info and upsells.
- GuestGuides.com: companion pre‑arrival web toolbox integrating with 50+ PMS for digital guest communications and upgrades.
Trial Guide: What to Test
During your trial or demo, focus on data export and confirm daily workflows.
- Connect your PMS and verify turnovers auto-populate from bookings
- Assign a task to a team member and confirm they receive the notification
- Test the mobile experience for field staff (cleaners, inspectors)
- Verify task completion photo uploads and checklists work end-to-end
Alternatives
If you need stronger data export, consider these alternatives to YourWelcome.
FAQ
Answers to common questions about setup, pricing, and deployment.
Community experiences
Real-world notes from hosts who have used YourWelcome.
Share your experience
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Sources
Documentation and references used in this review.
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