YourWelcome Review: In‑Property Guest Tablet & Upsell Platform (2026)
Overview
YourWelcome is a guest‑experience and upsell platform built around a dedicated in‑property tablet plus pre‑arrival guest links. The subscription includes a free 8" tablet per property, digital guidebooks, check‑in flows, instant feedback surveys, in‑stay upsells, and local guides.
- At roughly $299.99/£269.99/€269.99 per property per year, it works best for managers who want a physical, in‑unit device that reduces questions and drives ancillary revenue.
Verdict: YourWelcome scores 4.2/5 (83/100) in our review — a strong choice. Best for property managers and teams. Biggest strength: Subscription includes a dedicated 8" tablet per property with stand, long cable. Main drawback: Pricing is per property per year, so costs add up quickly for large portfolios unless upsell and ad revenue.
At a glance
- Subscription includes a dedicated 8" tablet per property with stand, long cable, and free replacements for breakage or theft.
- Acts as an in‑property digital guidebook with video and text property guides, local area recommendations, and contactless check‑in flows.
- Built‑in point‑of‑sale lets guests buy extras (late checkout, services, experiences) directly from the tablet; hosts keep 90% of direct‑service sales, minus payment fees.
- Property managers and teams
- Hosts who want a clean UI
- Pricing is per property per year, so costs add up quickly for large portfolios unless upsell and ad revenue are strong.
- Hardware‑centric: relies on tablets being powered, online, and left in the right spot; mobile‑only digital‑guidebook tools have less physical friction.
Pros & Cons
Highlights and considerations for YourWelcome.
- Subscription includes a dedicated 8" tablet per property with stand, long cable, and free replacements for breakage or theft.
- Acts as an in‑property digital guidebook with video and text property guides, local area recommendations, and contactless check‑in flows.
- Built‑in point‑of‑sale lets guests buy extras (late checkout, services, experiences) directly from the tablet; hosts keep 90% of direct‑service sales, minus payment fees.
- Instant guest feedback on arrival (star rating) alerts you if a guest scores the property below a threshold so you can fix issues before bad reviews.
- Back‑office dashboard supports remote content management, housekeeping task lists, maintenance, compliance checks, and PMS integrations so tablets auto‑sync bookings.
- Pricing is per property per year, so costs add up quickly for large portfolios unless upsell and ad revenue are strong.
- Hardware‑centric: relies on tablets being powered, online, and left in the right spot; mobile‑only digital‑guidebook tools have less physical friction.
- Not a PMS, channel manager, or pricing tool; it focuses on guest experience and upsells, so you still need other tools for operations and revenue management.
- PMS integration list isn’t exhaustive; if your PMS isn’t supported you must add bookings manually.
- Older third‑party reviews show different legacy pricing tiers, so you need to rely on the current official pricing page rather than blog posts.
Scores
Strong in ease of use and reliability; weaker in data export for housekeeping and operations.
Hands-on Review Notes
YourWelcome is a hardware‑plus‑software guest‑experience platform where each property gets its own 8" tablet acting as a digital welcome book, in‑stay upsell kiosk, and feedback tool.
From a central dashboard you push check‑in flows, video guides, local recommendations, and paid extras to the device, which helps reduce repetitive questions, capture instant satisfaction scores, and generate additional revenue that can offset the roughly $300/year per‑property subscription.
Because it charges per property per year and includes the hardware, YourWelcome tends to make the most sense for professional managers who can use its upsell and advertising tools across multiple units, rather than for one‑off casual hosts.
Pricing
| Plan | Monthly | Base includes |
|---|---|---|
| Standard Tablet Subscription | Effectively about $25/month when billed annually at $299.99 per property (also listed as £269.99 / €269.99). | One free 8" tablet per property, tablet stand and extra‑long cable, free hardware replacement for breakage/theft, full YourWelcome software suite (dashboard, remote guest management, guest check‑in, video/text/image guides, upsell tools, local guides, chat, direct‑booking features, ability to sell local ads). |
Integrations
Common integrations supported by YourWelcome.
PMS platforms
- OTA data flows through your PMS; YourWelcome itself is a guest‑experience layer and does not act as a channel manager.
Calendar sync
- Works alongside smart‑lock workflows by sharing codes and check‑in instructions via pre‑arrival links and tablet content; smart‑lock automation itself usually lives in the PMS or a separate tool.
Team tools
Other integrations
- PMS integrations: official docs state YourWelcome integrates with “several of the major PMS platforms” and can build new integrations where webhooks/APIs exist (e.g., OwnerRez).
- Rentals United and Hosthub: partner pages describe auto‑import of bookings and syncing property data so tablets show the right stay info and upsells.
- GuestGuides.com: companion pre‑arrival web toolbox integrating with 50+ PMS for digital guest communications and upgrades.
Trial Guide: What to Test
During your trial or demo, focus on data export and confirm daily workflows.
- Connect your PMS and verify turnovers auto-populate from bookings
- Assign a task to a team member and confirm they receive the notification
- Test the mobile experience for field staff (cleaners, inspectors)
- Verify task completion photo uploads and checklists work end-to-end
Alternatives
If you need stronger data export, consider these alternatives to YourWelcome.
FAQ
Answers to common questions about setup, pricing, and deployment.
Community experiences
Real-world notes from hosts who have used YourWelcome.
Share your experience
Submissions are reviewed before they appear publicly.
Sources
Documentation and references used in this review.
More Operations reviews
- Airtasker
Airtasker is a UK gig marketplace where hosts can post Airbnb cleaning jobs and get bids from local Taskers (cleaners) within minutes. Typical cleaning costs range from £13–£40 per hour or £20–£300 per job depending on property size, location, and service level (regular turnover vs deep clean), with hosts setting their budget and Taskers proposing rates. It offers insurance up to £10,000 per task, ratings/reviews, and chat for coordination, but lacks PMS integrations, auto‑scheduling or cleaner‑ops workflows, making it a good backup or small‑volume option rather than a scaled STR cleaning solution.
- Handy
Handy is an on‑demand marketplace for home cleaning and handyman services in major cities that some STR hosts use for one‑off or recurring turnovers. It offers instant online pricing, app‑based booking, vetted pros, and a satisfaction guarantee, but doesn’t provide a true PMS integration, auto‑scheduling or cleaner performance workflows like dedicated STR cleaning platforms. Pricing is typically shown per job (e.g., flat quotes like a 4‑hour deep clean for ~$129 or average ~$100/hour in US reviews), making it convenient for occasional jobs but expensive and under‑automated for scaled portfolios.
- Cleanster
Cleanster is both a vetted cleaner marketplace (US/CA/UK) and a SaaS operations platform that automates vacation-rental cleaning using PMS/iCal sync, auto-scheduling, checklists, progress tracking, and messaging. You can either hire Cleanster marketplace cleaners or bring your own team and simply use the software. SaaS pricing starts around $3.99–$12 per property/month depending on tier and region, with unlimited bookings, checklists, properties, and team members, plus API, Slack/Zapier and PMS integrations (including iGMS). Strong fit if you want “one app” for marketplace + team ops globally.
- Touch Stay
Touch Stay is a digital guidebook platform that replaces printed welcome books with a mobile-friendly web app. Hosts create branded guidebooks with house rules, WiFi info, local recommendations, check-in instructions, and more. It integrates with 50+ PMS platforms for automatic booking sync and guest messaging, starting at $19/month for single-property hosts up to $199/month for large portfolios.