Hostaway Review: Property Management Software for Airbnb Hosts (2025)
Overview
Hostaway is a comprehensive vacation rental management platform that serves property managers from 1-10,000+ listings. Known for 'triple crown' OTA partnerships (Airbnb, Vrbo, Booking.com preferred partner status), it offers AI-powered automation, 100+ marketplace integrations, and 24/7 support.
While powerful for scaling operations, it comes with custom pricing starting around $40/listing and requires significant setup time, making it better suited for serious property managers rather than casual hosts.
At a glance
- Only PMS with 'triple crown' preferred partner status (Airbnb, Vrbo, Booking.com)
- 100+ marketplace integrations - largest in the industry
- AI-powered automation for 93% of guest and staff messaging
- Property managers and teams
- Automation-first workflows
- Extreme budget hunters
- Anyone needing 1-hour setup
Pros & Cons
Highlights and considerations for Hostaway.
- Only PMS with 'triple crown' preferred partner status (Airbnb, Vrbo, Booking.com)
- 100+ marketplace integrations - largest in the industry
- AI-powered automation for 93% of guest and staff messaging
- 24/7 phone support across 6 continents with 97% satisfaction
- Scales from 1 to 10,000+ properties on the same platform
- 22.3% average revenue increase per listing with dynamic pricing
- Custom pricing lacks transparency - requires sales demo for quotes
- High setup costs ($100-500) and 2-8 hour onboarding process
- No free trial due to complex setup requirements
- Pricing starts around $40/listing minimum $160/month
- May be overkill for single-property hosts
- Some users report occasional sync issues with OTAs
Scores
Strong in channel sync and integrations; weaker in data export for property management software.
Hands-on Review Notes
Pricing
| Plan | Monthly | Base includes |
|---|---|---|
| Starter | $40+ per listing (est. minimum $160/month) | 1-20 listings, basic PMS, channel management, automation |
| Growth | $20-40 per listing (volume discounts) | 20-100 listings, advanced features, marketplace access |
| Enterprise | Custom deal ($1,000-5,000+/month) | 100+ listings, custom solutions, dedicated support |
Integrations
Common integrations supported by Hostaway.
Channels
- Airbnb (preferred partner)
- Vrbo (preferred partner)
- Booking.com (preferred partner)
- Expedia
- Google Vacation Rentals
- HomeToGo
- Agoda
- 22+ total channels
Smart locks & devices
- RemoteLock
- August
- Yale
- Schlage
- KeyNest
- Lockly
Accounting
- QuickBooks
- Xero
- OwnerRez
- Sage
- TaxJar
- Receipt Bank
Other integrations
- Breezeway (cleaning)
- Operto (operations)
- InsuraGuest (insurance)
- DPGO (guest screening)
- HostBuddy (AI)
- Swikly (deposits)
- 100+ marketplace total
Trial Guide: What to Test
During your trial or demo, focus on data export and confirm daily workflows.
- Connect all channels and verify calendar sync both ways
- Set price floors/ceilings (or connect your pricing tool) and review 14–30 day windows
- Test guest messaging automations end-to-end, including review requests
- If using locks, confirm auto-code creation, delivery and expiry
Alternatives
If you need stronger data export, consider these alternatives to Hostaway.
FAQ
Answers to common questions about setup, pricing, and deployment.
Community experiences
Real-world notes from hosts who have used Hostaway.
Share your experience
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Sources
Documentation and references used in this review.