During Stay Issues

Hi {guest_first_name}, Our policy is registered guests only. We noticed an extra visitor—could you confirm total guests and ensure only registered guests remai…

Hi {guest_first_name}, We noticed a smoke/odour concern. This is a non‑smoking space. Please move any smoking outdoors and away from doors/windows; use the rec…

Hi {guest_first_name}, Sorry for the Wi‑Fi trouble. Quick checks that solve most issues: 1) Confirm you can see the network {wifi_ssid}. 2) Toggle Wi‑Fi on you…

Hi {guest_first_name}, Thanks for flagging the temperature issue. We’ve dispatched service and will message an ETA. In the meantime: set the thermostat to Auto…

Hi {guest_first_name}, Thanks for reporting the water issue. We’ve contacted maintenance and will update you with an arrival time. Please avoid using taps in t…

Hi {guest_first_name}, Thanks for letting us know. We’ll treat the area promptly and sanitise surfaces. Please keep food sealed until we confirm treatment is c…

Hi {guest_first_name}, We take this very seriously. We’re arranging an inspection and will move or re‑accommodate if needed. Please bag items until we arrive;…

Hi {guest_first_name}, A quick reminder to park only as follows: {parking_instructions}. Thanks for helping us avoid tow notices—if in doubt, send a photo and…

Hi {guest_first_name}, Happy to help—what would you like topped up (towels, coffee pods, toiletries)? We’ll coordinate a quick drop‑off that doesn’t interrupt…

Hi {guest_first_name}, quick reminder: quiet hours are {quiet_hours}. We use privacy-safe noise sensors (decibel-only; no audio). Thanks for being considerate o…

Hello {guest_first_name}, our records show {guest_count} registered guests. We noticed additional visitors. Please confirm the accurate count. We can update the…

Hello {guest_first_name}, we detected smoke inside (house is non-smoking). Please air out by opening windows and discontinue indoor smoking. Additional ozone/ex…

Hello {guest_first_name}, a technician needs brief access for {issue} on {date} between {time_window}. Entry is <15 minutes. If you prefer another time, reply a…

Hi {guest_first_name}, thanks for flagging. We take this seriously and will dispatch service ASAP. Please let us know where you noticed it so we can target trea…

Hello {guest_first_name}, thermostat is a {thermostat_model}. Set target with the dial/buttons; system switches automatically. Comfort range {temp_min}–{temp_ma…

Hello {guest_first_name}, quick checks help: 1) Power cycle the appliance. 2) Ensure door fully closes/clicks. 3) Check the breaker labeled “{breaker_label}”. I…

Hello {guest_first_name}, after checkout we documented {incident} with timestamped photos. We’ll submit a claim via the Resolution Center and share details here…

Hello {guest_first_name}, the vehicle {vehicle_description} is parked in {violation_area} which isn’t permitted. Please move it to {approved_parking} to avoid t…

Hi {guest_first_name}, tomorrow is collection day. If you’re around, please set the bin(s) out by {collection_time} and return them after pickup. Extra bags? Us…

Hi {guest_first_name}, would a mid-stay clean help? It includes fresh linens and a light tidy for $ {midstay_fee}. If you’d like it, share a preferred day/time…

Hello {guest_first_name}, we can swap linens/towels for $ {linen_fee}. If you’d like a no-contact drop at the door, say the word.