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Airbnb in-stay message templates: quiet hours reminders, appliance troubleshooting, pest reports, entry notices, mid-stay cleaning, linen refresh, and AirCover claim coordination.
Short, factual; avoids accusations.
Hi {guest_first_name}, Our policy is registered guests only. We noticed an extra visitor—could you confirm total guests and ensure only registered guests remai…
Smoking odor policy reminder
Hi {guest_first_name}, We noticed a smoke/odour concern. This is a non‑smoking space. Please move any smoking outdoors and away from doors/windows; use the rec…
Wi-Fi outage triage
Hi {guest_first_name}, Sorry for the Wi‑Fi trouble. Quick checks that solve most issues: 1) Confirm you can see the network {wifi_ssid}. 2) Toggle Wi‑Fi on you…
HVAC issue acknowledgment
Hi {guest_first_name}, Thanks for flagging the temperature issue. We’ve dispatched service and will message an ETA. In the meantime: set the thermostat to Auto…
Water plumbing issue acknowledgment
Hi {guest_first_name}, Thanks for reporting the water issue. We’ve contacted maintenance and will update you with an arrival time. Please avoid using taps in t…
Pest protocol ants
Hi {guest_first_name}, Thanks for letting us know. We’ll treat the area promptly and sanitise surfaces. Please keep food sealed until we confirm treatment is c…
Pest protocol suspected bedbugs
Hi {guest_first_name}, We take this very seriously. We’re arranging an inspection and will move or re‑accommodate if needed. Please bag items until we arrive;…
Parking reminder
Hi {guest_first_name}, A quick reminder to park only as follows: {parking_instructions}. Thanks for helping us avoid tow notices—if in doubt, send a photo and…
Extra supplies request
Hi {guest_first_name}, Happy to help—what would you like topped up (towels, coffee pods, toiletries)? We’ll coordinate a quick drop‑off that doesn’t interrupt…
Remind guests about quiet hours and being considerate.
Hi {guest_first_name}, quick reminder: quiet hours are {quiet_hours}. We use privacy-safe noise sensors (decibel-only; no audio). Thanks for being considerate o…
Address extra guest counts and align with the reservation.
Hello {guest_first_name}, our records show {guest_count} registered guests. We noticed additional visitors. Please confirm the accurate count. We can update the…
Address a smoking violation and next steps.
Hello {guest_first_name}, we detected smoke inside (house is non-smoking). Please air out by opening windows and discontinue indoor smoking. Additional ozone/ex…
Provide required notice before staff entry to the property.
Hello {guest_first_name}, a technician needs brief access for {issue} on {date} between {time_window}. Entry is <15 minutes. If you prefer another time, reply a…
Respond to a pest report and coordinate treatment.
Hi {guest_first_name}, thanks for flagging. We take this seriously and will dispatch service ASAP. Please let us know where you noticed it so we can target trea…
Help troubleshoot heating/AC issues quickly.
Hello {guest_first_name}, thermostat is a {thermostat_model}. Set target with the dial/buttons; system switches automatically. Comfort range {temp_min}–{temp_ma…
Walk guests through appliance troubleshooting.
Hello {guest_first_name}, quick checks help: 1) Power cycle the appliance. 2) Ensure door fully closes/clicks. 3) Check the breaker labeled “{breaker_label}”. I…
Collect details to open an insurance/AirCover claim.
Hello {guest_first_name}, after checkout we documented {incident} with timestamped photos. We’ll submit a claim via the Resolution Center and share details here…
Warn about parking rules and towing risk with guidance.
Hello {guest_first_name}, the vehicle {vehicle_description} is parked in {violation_area} which isn’t permitted. Please move it to {approved_parking} to avoid t…
Notify guests about trash/recycling day and instructions.
Hi {guest_first_name}, tomorrow is collection day. If you’re around, please set the bin(s) out by {collection_time} and return them after pickup. Extra bags? Us…
Offer or schedule a mid‑stay clean.
Hi {guest_first_name}, would a mid-stay clean help? It includes fresh linens and a light tidy for $ {midstay_fee}. If you’d like it, share a preferred day/time…
Offer fresh linens/towels during a longer stay.
Hello {guest_first_name}, we can swap linens/towels for $ {linen_fee}. If you’d like a no-contact drop at the door, say the word.
Respond within 1 hour for anything affecting habitability (no hot water, HVAC failure, appliance outage) and within 24 hours for non-urgent requests. A fast response — even to say you're looking into it — dramatically reduces the chance of a negative review.
First message your guests calmly with the specific complaint and a clear request to reduce noise (use our quiet-hours reminder template). If the issue continues, send a firm escalation message. Document both messages in the Airbnb platform. Log the neighbour's report in case you need to file an AirCover incident.
A mid-stay cleaning message offers complimentary or paid interim cleaning for guests staying 5+ nights. Use it to maintain property standards, generate extra revenue, and show hospitality. Our templates offer both a complimentary version and a paid upsell version.
Yes. Every template comes with multiple tone variants — friendly, professional, and firm — so you can match the style to your guest relationship and the situation. Select the tone that fits, fill in any variables, and copy.
Absolutely. The templates are written for any short-term rental platform — Airbnb, VRBO, Booking.com, direct bookings, and more. They use plain, platform-agnostic language you can paste into any messaging inbox.
Yes, all templates in the library are 100% free. No account, no sign-up, and no credit card required. Just browse, copy, personalise, and send.
Craft professional, personalised replies to Airbnb guest reviews — positive or negative.
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