Guest Communication

Inquiry screening (fit & basics)

Sets expectations early; captures headcount/purpose/ETA without sounding accusatory.

Hi {guest_first_name}, Thanks for your interest in {listing_name}. To make sure everything’s a perfect fit and ready on arrival, could you share: • Who’s trave…

Inquiry from local resident (policy clarification)

De-risk local bookings by clarifying purpose and visitor policy.

Hi {guest_first_name}, We welcome local guests. To make sure expectations are aligned, we avoid gatherings and follow quiet hours {quiet_hours}. Could you shar…

ID/verification clarification

Keeps verification on-platform; no off-platform requests.

Hi {guest_first_name}, For everyone’s safety, we host verified guests only. The platform may prompt for ID—no extra steps are required beyond following the on‑…

Long-stay: Day 14 check-in

Day 14 check‑in touchpoint.

Hi {guest_first_name}, Hope the stay is going smoothly. Anything we can restock or adjust this week (linens, supplies, temperature, etc.)? These quick check‑in…

Long-stay: Day 21 confirm departure

Confirm day 21 departure plans.

Hi {guest_first_name}, Just confirming your scheduled departure on {check_out_date}. We’ll share a simple checkout checklist closer to the date. If plans chang…

Long-stay: Day 24 logistics

Share day 24 logistics.

Hi {guest_first_name}, A couple of departure logistics: checkout is {check_out_time}. Parking reminder: {parking_instructions}. If timing shifts, message us an…

Long-stay: non-renewal (polite, factual)

Avoids tenancy language; neutral and clear.

Hi {guest_first_name}, We won’t be extending this reservation, so departure remains {check_out_date}. Thank you for understanding and for taking great care of…

Accessibility details on request

Hi {guest_first_name}, Happy to share accessibility details (entry steps, doorway widths, bed height, lighting, reach ranges, parking access). Let us know what…

Third-party booking policy

Clarify policy on third‑party bookings and verification.

Hi {guest_first_name}, We host the person who books and stays. If you’re booking for someone else, please have them book directly so the reservation matches th…

Off-platform payment request (decline)

Off-platform payment request

Hi {guest_first_name}, For everyone’s safety, we only transact through the platform. We can’t accept direct payments or transfers outside the app. This protect…

Party/gathering request (decline)

Decline party/gathering requests and restate house rules.

Hi {guest_first_name}, We’re not a fit for parties or events. Our permit and insurance require registered guests only and quiet enjoyment for neighbors. Thanks…

Stay extension offer

Offer a stay extension with pricing and next steps.

Hi {guest_first_name}, if you’d like to extend past {check_out_date}, we can offer {nights_offered} extra night(s) at $ {nightly_rate} per night. Reply “YES EXT…

guest communicationprofessional

Filming/Content request (commercial)

Set commercial filming requirements, approvals and fees.

Hello {guest_first_name}, thanks for the request. Commercial filming/photoshoots require prior approval, proof of insurance, and compliance with house rules (no…

Filming/Content request (personal/low impact)

Respond to personal, low‑impact filming/content requests and set boundaries.

Hi {guest_first_name}, personal content is fine as long as it respects our rules: no extra guests, no rearranging heavy furniture, and keep noise within quiet h…

guest communicationprofessional

Smoke/steam alarm (from cooking)

Smoke steam alarm

Hello {guest_first_name}, if a cooking alarm sounds, open a window/door briefly and use the fan. The alarm will stop once air clears. If it continues, message u…

Mid-stay private feedback check-in

Run a private mid‑stay check‑in to surface issues early.

Hi {guest_first_name}, anything we can improve while you’re here? Even small things (extra pillows, a fix) — we’ll sort it quickly. We want the rest of your sta…