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Airbnb check-in and check-out message templates: access codes, lockout recovery, late checkout requests, checkout step reminders, lost and found, and arrival instruction messages.
Checkout steps
Hi {guest_first_name}, Checkout is {check_out_time}. A quick checklist before you go helps our team prepare for the next guests: • Place used towels in the bat…
Refund gesture credit
Hi {guest_first_name}, Thanks for flagging {incident}. We addressed it within {was_fixed_within_hours} hours. As a gesture for the disruption and your patience…
Refund partial night
Hi {guest_first_name}, We’ve reviewed {incident}. Given the impact on your stay, we’ve applied a partial refund covering {nights_affected} night(s). Thanks for…
Refund full night
Hi {guest_first_name}, After reviewing {incident}, we’ve issued a full‑night refund for the affected night. We appreciate your patience while we resolved this…
Lost & found
Hi {guest_first_name}, We found an item that may be yours. If you can describe it and share a mailing address, we’ll provide return options and estimated timin…
Confirm arrival window and set expectations for check‑in.
Hi {guest_first_name}, Parking: {parking_instructions}. Door/lock: use code {lock_code} after {check_in_time}. If the keypad sleeps, tap the top-left to wake it…
Help guests regain access and troubleshoot codes/locks.
Hi {guest_first_name}, if the keypad looks asleep, tap the top-left to wake, then enter {lock_code}. If it flashes red, wait 10 seconds and try again. If still…
Decline late checkout politely while staying helpful.
Hello {guest_first_name}, we can’t extend checkout today due to incoming guests. Please plan for {check_out_time}. Thank you, {host_first_name}
Offer a late checkout option with timing and fees.
Hello {guest_first_name}, we can extend checkout past {check_out_time}. It’s $ {late_checkout_fee} to cover extra housekeeping time. Reply “YES LATE” to add it.…
Outline simple checkout steps and reminders.
Hi {guest_first_name}, checkout is {check_out_time}. Before you go: • Towels in the bathroom • Load/start dishwasher if possible • Check for chargers/personal i…
Handle lost‑and‑found with shipping/pickup options.
Hello {guest_first_name}, we found {item_description}. Options: (A) Hold for {hold_days} days for pickup, or (B) Ship at cost. For shipping, share address + pre…
Guide a locked‑out guest to re‑enter safely and quickly.
Hello {guest_first_name}, try these steps: (1) Wake keypad, enter {lock_code}; (2) If battery icon is low, hold key area 2s before code; (3) If still locked out…
An Airbnb check-in message should include: the exact property address with any entry notes (gate code, building name, floor), door access code or key location, parking details, WiFi network name and password, a brief house-rules reminder (quiet hours, no-smoking), and your direct mobile number. Send it 24 hours before arrival.
Respond immediately with calm, step-by-step instructions (re-enter the code, try the backup key location). If the issue persists, offer to call your co-host or a locksmith and cover the cost. Our lockout template guides guests through self-resolution first, escalating only if needed — minimising disruption to both parties.
Reference your back-to-back booking or cleaning schedule, thank the guest for asking, and offer a specific time by which they should be out. Suggest they store luggage with you or at a nearby facility if that's feasible. Our decline template keeps it warm and avoids confrontation.
Yes. Every template comes with multiple tone variants — friendly, professional, and firm — so you can match the style to your guest relationship and the situation. Select the tone that fits, fill in any variables, and copy.
Absolutely. The templates are written for any short-term rental platform — Airbnb, VRBO, Booking.com, direct bookings, and more. They use plain, platform-agnostic language you can paste into any messaging inbox.
Yes, all templates in the library are 100% free. No account, no sign-up, and no credit card required. Just browse, copy, personalise, and send.
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